NEO - Loan Specialist

Why Better. Why Now.

Better is rebuilding home finance as an AI-native platform—turning a process that once took weeks into something that can happen in seconds.

With over $110B in loans funded and $1.2B+ raised, we operate at real scale while rethinking how homeownership works from the ground up.

The category hasn’t caught up yet. That’s the opportunity.

About Us:

At NEO Home Loans, powered by Better, our mission is clear: redefine your financial journey. We strive to unlock people's full financial potential, providing clarity throughout every step of the loan process. By making lending approachable, we bring transparency and consistency to the financial world, guiding individuals towards decisions that serve their best interests. Our team comprises passionate, talented, and hardworking individuals dedicated to achieving excellence.

Join our team and be part of a dynamic company that values innovation, fosters personal growth, and prioritizes a culture of collaboration and excellence.

Essential Job Duties and Responsibilities:

• Loan Application Processing:

o Manage the end-to-end processing of mortgage loan applications, ensuring all necessary documents are collected and reviewed for accuracy.

o Collaborate with loan officers, underwriters, and processors to facilitate a smooth and efficient application process.

• Documentation Management:

o Oversee the organization and maintenance of loan files, ensuring compliance with regulatory standards and company policies.

o Verify and validate all required documents and information provided by clients.

• Client Communication:

o Act as a primary point of contact for clients, providing updates on the status of their loan applications.

o Address client inquiries and concerns in a timely and professional manner.

• Coordination with Stakeholders:

o Collaborate with internal teams, including underwriting, processing, and closing departments, to ensure a coordinated and efficient workflow.

o Communicate with external stakeholders, such as real estate agents and title companies, to coordinate the closing process.

• Compliance and Quality Assurance:

o Ensure compliance with industry regulations, company policies, and loan program guidelines.

o Conduct quality assurance checks to minimize errors and ensure accuracy in loan documentation.

• Pipeline Management:

o Monitor and manage the loan pipeline to track the progress of applications and meet closing deadlines.

o Provide regular updates to all relevant parties on the status of loans in process.

• Problem Resolution:

o Proactively identify and address issues or challenges that may arise during the loan application process.

o Work with internal teams to find solutions and ensure a positive client experience.

• Administrative Support:

o Provide administrative support to loan officers and other team members as needed.

o Assist in maintaining accurate and up-to-date records in the loan management system.

Non-Essential Job Duties and Responsibilities:

• Adopts NEOs values in work behavior, decision making, contributions and interpersonal interactions.
• Promotes interdepartmental communication and culture.
• Demonstrates proactive ownership, independent judgment, and urgency.
• Continued focus to ensure all families (Internal and External) are receiving the best possible service.

Qualifications and Skills:

• Bachelor's degree in business, finance, or a related field.
• Minimum five years of experience in mortgage, or a closely related supporting role within a deadline-driven lending environment.
• Proactive and empowered, with the ability to think independently and act with urgency.
• High integrity and a service-first, team-oriented mindset.
• Strong organizational, communication, and multitasking skills.
• Detail-oriented, accurate, and familiar with mortgage software and documentation tools.