layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Senior Business Systems Analyst (Membership Services) at Whoop | LAYIQ

Help build the consumer tech industry’s best customer support experience. Help us turn every member who interacts with Membership Services into a loyal WHOOP fan.
Partner with stakeholders across Membership Services, Engineering, Product, and Operations to understand future system needs and translate them into technical solutions.
Proactively identify and implement process improvements across Membership Services workflows, with a strong focus on automation, data accuracy, data security, and cross-system alignment.
Demonstrate unusually high levels of initiative and autonomy as you go about solving problems.
Define and execute User Acceptance Testing, training, and change management initiatives for end users.
Drive projects related to case management, Computer Telephony Integration (CTI), self-service, customer experience, and order fulfillment logistics.
Develop documentation for technical and non-technical audiences.
Coach and up-level BSAs on your team and neighboring teams through direct and indirect mentorship
Be hands-on using AI platforms and tools to design, prototype, and evaluate AI-powered workflows, automations, and proofs of concept.
QUALIFICATION: BS in Information Systems, Computer Science, Business, or equivalent experience.
5+ years of professional experience in system administration, automation, product management, or software development with both functional and technical responsibilities.
Ability to translate business processes into scalable system designs and technical requirements.
Effective communication skills, with proven success collaborating across technical and non-technical teams.
Experience with CRM (e.g. Salesforce; Hubspot) and Case Management systems (e.g. Salesforce Service Cloud, Zendesk, Intercom) and integrated CTI (e.g. Zoom Contact Center, Aircall), WFM (e.g. Calabrio, Zendesk) systems.
Customer-first mindset, proactively driving improvements to the end-user and customer experience.
Entrepreneurial mindset, with the ability to think creatively, take calculated risks, and thrive in a fast-paced, dynamic environment.
Strong experience and commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.
Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply.
WHOOP is an Equal Opportunity Employer and participates in E-verify to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values.
At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success.

Senior Business Systems Analyst (Membership Services)

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