layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Associate Manager - Operations at Uber Freight | LAYIQ

Serve as a key onsite operational partner to the customer
, building trusted relationships with site leadership and key stakeholders while developing a strong understanding of the customer’s business, priorities, and operational needs
Lead the day-to-day execution and performance of the account, ensuring the team consistently meets customer service expectations and operational goals
Proactively identify, communicate, and resolve issues related to process, cost, service, and profitability while implementing continuous improvement initiatives
Partner closely with customer stakeholders and internal Uber Freight teams to identify opportunities, address operational challenges, and drive solutions that support the customer’s business
Lead conflict resolution and complex problem-solving efforts, including customer and operational escalations
Train, coach, and develop direct reports through regular 1:1s, performance reviews, mentoring, and ongoing feedback
Monitor team performance and hold the team accountable for key job responsibilities, KPIs, and service expectations
Develop and distribute customer-facing reports and internal performance management reporting, using data to identify trends and opportunities for improvement
Maintain and update the Transportation Management System (TMS), including rates, SRG, OCA, FAM, SPT, and related configurations
Establish and maintain strong relationships with internal stakeholders, carriers, customer contacts, and other external partners through professional, proactive, and timely communication
Leverage expertise in transportation modes, rates, weights, volumes, pallets, and customer-specific shipping requirements to support effective operational decision-making
Basic Qualifications
High school diploma or GED required
3–5+ years of experience in transportation, logistics, supply chain, warehousing, or a related operations environment
1+ years of leadership experience, including leading people, coaching or training employees, or supervising operations
Experience working directly with customers or external stakeholders in an operational environment
Proficiency with Microsoft Office Suite and/or Google Workspace
Excellent organizational, analytical, communication, and problem-solving abilities
Ability to multitask, prioritize, and make decisions in a fast-paced, customer-facing environment
Ability to work
100% onsite at the customer facility in Columbus, IN

Associate Manager - Operations

Employer job description

Salary Type: Salary

About the Role

What the Candidate Will Do

Preferred Qualifications

Benefits & Compensation for U.S. Employees

About Uber Freight

About this listing