Network & Strategy Alignment:
Drive overarching LTL strategy across procurement and operations, acting as the subject-matter expert to align daily execution with macro account goals.
Deep-Dive Analytics:
Perform deep-dive program analyses to identify cost, service, and efficiency insights; translate raw data into actionable strategic initiatives (e.g., mode conversions, lane optimization, pooling, and drop trailer strategies).
Continuous Improvement:
Identify process gaps, evaluate broader market dynamics, and champion LTL best practices across the account team.
2. Governance, Financial Oversight & Tech Management
Financial & Margin Management:
Review margins, monitor DTO queues, and analyze accessorial trends to eliminate avoidable costs and drive profitability.
Network Health Governance:
Monitor systemic operational issues (e.g., chronic offender carriers or troubled lanes) to resolve root-cause delays and missed pickups.
Tech Management:
Direct tech escalations, manage user access requests, and oversee EDI/API integrations and UAT testing to ensure seamless platform operations.
3. Executive Customer Engagement & Value Delivery
Value Proposition Ownership:
Ensure program value propositions are consistently communicated, validated, and delivered across all customer touchpoints.
Business Reviews (MBR/QBR):
Build high-impact presentation materials and lead Monthly and Quarterly Business Reviews to showcase performance, key wins, and forward-looking strategic initiatives.
Relationship Expansion:
Strengthen executive-level relationships, engage new stakeholders, and position the company as an indispensable strategic partner.
Basic Qualifications:
Minimum 5-7+ years of experience driving LTL account strategy, mode conversions, and lane optimization within an account management or related role.
Prior experience working with enterprise accounts or accounts with Freight Spend of 20M +
Experience Leading MBRs/QBRs, managing executive stakeholder relationships, and delivering customer value.
Preferred Qualifications:
- Prior experience analyzing operational and financial data to uncover cost savings and efficiency gains.
- Has managed account margins, tracking accessorials, and resolving systemic operational issues.
- Overseeing EDI/API integrations, UAT testing, and system escalations.
- Prior experience working directly for an LTL Carrier or related company.
- Proficient with MS Excel, Power BI, and Salesforce.
