Pay: $18 — $21 USD per hour

Employer job description

From Veterinary Practice Partners's posting. “We” and “our” refer to the employer.

Lead Receptionist

Orlando Vets Eastwood is hiring a full-time lead front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

A comprehensive benefits package, including medical, dental, and vision insurance
Paid time off and a 401(k) plan for full-time employees
Professional development opportunities

Compensation

Salary:

$18.00-$21.00 per hour dependent on skills and experience

Schedule:

Monday- Friday 8AM-5:30PM, every other Saturday 8AM-2PM

Key Responsibilities:

Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

Previous experience as a veterinary receptionist or medical office assistant preferred

Lead Veterinary Receptionist