layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Senior Director, Strategic Accounts at Rain | LAYIQ

Embed directly into our most strategic accounts on day one
Own the senior relationship layer with key leaders across our partners and Rain
Unblock cross-functional issues fast by collaborate with internal teams to understand customer needs and tailor solutions to ensure needs are being exceeded
Drive revenue and deepen partnerships by identifying use-case expansion, upsell/cross-sell opportunities, and leading renewals, expansions, and QBRs end-to-end
Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products
Set the enterprise account management operating rhythm: weekly account health reviews, escalation triage, and internal and third-party coordination on behalf of partners
Build the playbook for what dedicated enterprise servicing and relationship management looks like at Rain
Act as the primary advocate internally for our top accounts to make sure their needs shape how we prioritize and build
You are likely to succeed if you have: 8+ years in account management, customer success, or strategic partnerships at a fintech, payments, or crypto company
A track record owning senior, executive-level client relationships, not just day-to-day account operations
Experience negotiating and managing complex commercial relationships involving legal, compliance, operational, technical, and executive stakeholders
Comfort operating without a large team on day one. This is a hands-on, embedded role for someone motivated by impact
Experience navigating escalations that require pulling in engineering, product, or compliance. You need to know how to get the right people in a room and hold them accountable
Senior roles at both large enterprises and startup or scale-up companies. Demonstrated ability to identify process improvements, build scalable solutions, and thrive in fast-moving, iterative environments
Bonus attributes: Experience standing up a new team or function from scratch, rather than inheriting an existing one
Deep familiarity with stablecoins, cross-border payments infrastructure, and card issuing ecosystems
Existing network across fintech, banking, payments, stablecoin, or broader financial infrastructure ecosystems
Things that enable a fulfilling, healthy and happy experience at Rain: Unlimited time off
🌴 Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
Flexible working
☕ We support a flexible workplace – work from home, come into an office, or both. We want everyone to work in an environment where they're their most confident and productive selves. New Rainmakers receive a stipend to set up a comfortable home workspace.
Easy to access benefits
🧠 For US Rainmakers, we cover 95% of your health, dental, and vision plan costs and 90% for your dependents, plus a 100% company-subsidized life insurance plan.
Retirement goals
💡 Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan
📦 Every Rainmaker gets an equity option plan so we all benefit from our success.
Health and Wellness
📚 High performance begins from within. Rainmakers receive a monthly stipend to be used for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
In-office meals
🍜 Rainmakers working from the office enjoy lunch and dinner on us, covered with a DoorDash credit.
Team summits
✨ Summits play an important role at Rain. Time together helps us build relationships and a common destiny. Expect team and company offsites, both domestic and international.

Senior Director, Strategic Accounts

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