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Nory
New York City, New York, United States
Source: Nory careers · View original posting
From Nory's posting. “We” and “our” refer to the employer.
Let’s fix hospitality, for good.
Hospitality is tough – margins are thin, waste is high, and teams are stretched. But it doesn’t have to be this hard. That’s why we built Nory.
Our CEO, Conor, knows the pain first-hand. After founding and scaling Mad Egg in Ireland, he got fed up with juggling “market-leading” systems, clunky spreadsheets, and endless printouts. So he set out to build the tool he wished he’d had from day one.
Nory is an all-knowing restaurant management system. It blends real-time data with AI predictive analytics, giving operators control of their margins. From food prep to forecasting, it’s operational intelligence that helps restaurants run with consistency, certainty, and profit. The result? Thriving restaurants, better jobs, less waste, healthier margins.
Now, with demand growing faster than we imagined, and a recent Series B led by Kinnevik ( read more
), we’re scaling fast. We’ve grown to a team of 110+ across Ireland, the UK, Spain and the US, and we’re just getting started. As we deepen our footprint in North America, we’re hiring a Head of Customer Success (AI-First) to build and lead our US customer success function from New York.
This role is based in New York City / Hybrid (2–3 days a week in our NYC hub or onsite with customers). You’ll be the senior CS leader on the ground in the US, working closely with our global CS, Product and Sales teams.
This is not a traditional Head of Customer Success role. We’re looking for a leader who treats AI as the operating model for customer success – not a bolt-on. You’ll own retention, adoption, and expansion across our growing Global customer base, and you’ll build a CS function that is AI-native from day one: leaner, faster, and more proactive than a headcount-heavy team could ever be.
You’ll be equal parts operator, builder, and coach. You’ll design the playbooks, wire up the AI tooling that runs behind them, hire and develop the team, and stay close enough to our most strategic customers to know exactly where value is being won or lost. If you’re excited about redefining what customer success looks like in the age of agentic AI, this is your table.
📈 Meaningful equity – at Nory, everyone is an owner!
Our vision is to build a better future for the restaurant industry. One where operators are in control, margins are stronger, and frontline teams can build careers they’re proud of. To get there, we move fast, stay focused, and hold ourselves to a high bar. Our values guide how we work, grow, and win – together.
We serve up impact with a side of profit
– We prioritise work that delivers real financial results for our restaurant partners.
We prioritise speed of service
– We move fast, unblock quickly, and deliver with urgency.
We act like owners
– We own problems, raise the bar, and build better every day.
We win as a crew
– We grow stronger through feedback, collaboration, and shared wins.
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