Retail Manager

We are looking for a Retail Manager to join our Retail group as we scale up and drive digital and financial inclusion across our markets.

Owning the retail engine behind M-KOPA

M-KOPA has reached 10 million customers across Africa, unlocking more than $2 billion in credit — with 86% of customers reporting a real improvement in their quality of life, and 55% accessing a formal financial product for the first time. That scale runs on physical retail infrastructure that has to work every day, in every location.

The Retail Manager leads M-KOPA Uganda's day-to-day retail operations — service centres, stocking points, depots, partner and telco outlets, zones, and repair centres — across multiple locations and sales channels. This is an ownership role: setting the standards the network runs on, not just monitoring them.

What this role is responsible for

The Retail Manager leads the day-to-day operations of M-KOPA Uganda's retail function — service centres, stocking points, depots, partner and telco outlets, zones, and repair centres — across multiple locations and multiple sales channels. It is a role built around ownership rather than oversight: the person in this seat sets the standards for how the network runs, and is accountable when it doesn't.

That ownership spans several distinct areas. Multi-channel stock operations need to be governed end to end, from device aging and rebalancing to preventing losses across dozens of physical sites. Retail network strategy has to translate into governance — decisions about openings, relocations, and closures need to be compliant and well executed, not just made.

Retail systems and tools (M-KOPAnet warehouse setup, AMT outlet management, Freshdesk logging, trackers and dashboards) need to be correctly configured and consistently used, because a retail network this size cannot be run on memory and spreadsheets alone.

Third-party and partner performance sits inside this role too — setting operating standards, managing depot and landlord relationships, and using operational data to trace root causes rather than just symptoms when something goes wrong. Device swaps, repairs, and servicing coordination require close alignment with Care Center, Repair, QA, and Training teams, since a customer's experience of a repair often shapes their view of M-KOPA more than the original sale did.

This is also, unavoidably, an escalation role. When a stock discrepancy, an outlet conduct issue, or a process blocker can't be resolved at the front line, it lands here. The Retail Manager is expected to resolve it — working across Sales, BI, Audit, Warehouse, Finance, HR, Marketing, Admin, Procurement, Legal, and Fraud as needed — while also owning the budgets, cost reporting, and EHS/security compliance that keep the network safe and financially accountable.

People leadership runs through all of it. This role coaches, mentors, and manages the performance of retail teams, and acts as the HRBP point of contact for the function — which means the quality of the retail network is, in practice, inseparable from the quality of people leadership in this seat.

What the role actually demands

This is a field-facing, high-accountability role. It requires managing both desk-based resources and operational teams spread across multiple physical locations, often reacting to issues — a stock shortfall, an outlet security incident, a partner dispute — that don't wait for a convenient time. Anyone taking this on should expect genuine pressure at points: multiple stakeholders, competing priorities, and direct accountability for loss prevention and compliance across a retail footprint that keeps growing as M-KOPA scales.

It suits someone who finds that kind of operational complexity engaging rather than draining.

Reporting Structure

Reports To: Head of Operations

What's needed to do this well

• A Bachelor's degree in Business Administration, Operations/Supply Chain Management, Logistics, or a related field, or equivalent demonstrable experience.
• Extensive, demonstrable experience leading operational management functions, including proven leadership of teams and multi-site operations at scale.
• A strong track record in retail, inventory, and returns management, ideally including third-party or partner contract management across distributed physical locations.
• Established comfort working with data and dashboards — this role requires interpreting trends, monitoring KPIs, and making cost-effective decisions from operational data rather than gut feel, across a network with dozens of moving parts.
• Why M-KOPA?
• At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
• Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
• Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.
• Important Notice
• M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
• M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
• M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
• Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
• If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.