layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Customer Engagement Advocate at Lantern | LAYIQ

Shift Schedules:

Monday–Friday, no weekends
6-week onsite training program, Monday–Friday, 8:30 AM–5:30 PM (paid at your regular rate)
After training, you'll be assigned a 9-hour shift within a 7 AM–8 PM window

This is a 100% onsite position.

What a day in the life looks like:

Provide phone-based support to members in a fast-paced service center environment.

Deliver white glove service by creating a concierge-style experience for each member.

Educate members on the surgical process, available incentives, and program benefits.

Assist with provider selection and coordinate with physician offices to streamline care.

Answer questions with clarity and compassion, ensuring members feel valued and supported.

Proactively engage new members while maintaining strong relationships with existing ones.

Consistently go the extra mile to help members navigate the complexities of surgery

Requirements:

High school diploma required; Bachelor's degree in healthcare administration, social services, public health, or related field preferred
1–3 years' experience in a customer service, service center, and/or sales enablement role
Ability to work effectively in a team environment
Strong written and verbal communication skills
Strong critical thinking and problem-solving skills
Ability to organize work activities to meet deadlines
Bilingual (Spanish & English) preferred
In addition to a competitive compensation package and career growth opportunities, we offer these Wellness Benefits:
$1,500 sign-on bonus
Parking Reimbursement - $150/month
Onsite Paid Training
Medical, Dental, and Vision Insurance
Short & Long Term Disability
Life Insurance
401k with company match
Paid Time Off
Paid Parental Leave
Free onsite Gym membership
#LifeAtLantern

About You:

You use

LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins.

INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.

You have the

GRIT
, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas.
You care deeply for your customers are driven to keep
HUMANITY in all decisions. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear.
You thrive in a Team Environment. Collaboration is key in innovation and creating change.
These pillars of LIGHT are a reminder to our team that we are making a difference by providing guidance and support in navigating the often complex and confusing landscape of healthcare. We hope that through this
LIGHT
, individuals can find their way to the best care, resources, and support they need to get back to life.
If this sounds like you, we would love to connect to speak further about career opportunities at Lantern.
Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.
Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Customer Engagement Advocate

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About You:

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