layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Customer Success Systems Manager at Legora AB | LAYIQ

Systems ownership & administration
Own day-to-day administration of Intercom, Skilljar, Claude, Notion, Clay, Sana, and Granola, including configuration, implementation, user management, and data integrity.
Serve as the point of contact for tool-related issues escalated from the Post-Sales organization.
Monitor system performance and reliability, and coordinate resolution of complex issues with vendors and internal IT.
Salesforce/CRM administration remains owned by RevOps and is not part of this role
Automation & workflow design
Design and maintain automations and data connectivity across the post-sales tool stack, reducing manual handoffs between systems.
Partner with AI Enablement on configuration, training, and ongoing governance of AI tools embedded in support and services workflows.
Cross-Functional Enablement
Train and document best practices for post-sales teams, and act as the internal expert for the systems you own.
Partner with IT, Data, and Product teams on integrations and systems requirements across the post-sales stack
Who You Are
Systems fluency: Hands-on systems administration experience with support or customer success tooling (Intercom, Zendesk, Clay, Gainsight, or similar).
Project management: You’ve run a tool rollout or migration end to end, from kickoff through adoption, including timelines and stakeholder coordination.
Builder mindset: Comfortable moving between hands-on configuration work and the automation/process design that reduces it over time.
Roughly 4+ years of relevant experience in systems administration, support operations, or CS operations, ideally in B2B SaaS.
Experience with our stack is a strong plus, in order of relevance: Intercom, Skilljar, Claude, Notion, Clay, Sana, Granola.
Salesforce or other CRM experience is a nice-to-have, not a requirement.
This is an individual contributor role; “Manager” reflects ownership of the systems function rather than people management.
Why This Role
Cross-functional ownership: Own the tools and automations for our cross-functional post-sales organization
Build, don’t inherit: Much of this stack currently lacks a single owner; you’ll define how it’s run rather than inherit someone else’s system.
Direct leadership visibility: Report directly to the Head of Global Services.
Competitive package: Comprehensive salary, benefits, and tools for success.
In-person environment: New York (Union Square) office designed for ambitious builders, with company-provided lunch daily.

Customer Success Systems Manager

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