From WalkMe's posting. “We” and “our” refer to the employer.
Industry leader? Well, how about an industry creator?!
WalkMe, an SAP company, pioneered the world's leading Digital Adoption Platform, helping organizations navigate change across any application or system. Today it is the platform that drives AI adoption across the enterprise. Enterprise work stays fragmented across applications, and that fragmentation compounds as AI advances. Traditional training and vendor-provided help leave organizations managing change one application at a time.
WalkMe guides people through change, brings AI into the flow of work, automates tasks and shows executives how workflows perform. Global leaders including IBM, Nestlé, Thermo Fisher Scientific, and the U.S. federal government trust WalkMe. WalkMe turns AI potential into AI performance.
So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!
The Manager, Professional Services Consultant is an important role at WalkMe as they will own the implementation of our product for our customers. We're looking for a passionate and motivated team member who will partner with our customers to design and build solutions that enhance the user experience across multiple websites and platforms. The ideal candidate is passionate about technology, solutioning, and customer success. You will report to Senior Director, Professional Services, APJ.
Lead training, and nurturing talent across the technical delivery team by providing coaching, skills development, and career planning.
Manage team performance, acting on internal and customer feedback about team quality of work.
Develop and embed best practices for implementation methodology and cross-team collaboration.
Promote understanding of new product features to ensure the team maintains advanced knowledge.
Foster an open, productive, and trust-based team dynamic through an inquisitive and supportive leadership approach.
WalkMe Implementation & Delivery
Oversee the delivery of the team's implementation projects, ensuring ongoing focus on value and quality.
Design, guide, and review the build of interactive WalkMe experiences that enhance end-user onboarding, accelerate feature adoption, and drive business impact.
Manage team capacity and partner with SE Leads to resource customer engagements, coordinating efforts where needed.
Serve as the primary contact for customer escalations, in partnership with the Account Management team.
Consultation & Customer Success
Partner with customers' application owners to understand their business objectives, pain points, and end-user needs, providing expert WalkMe recommendations.
Conduct and oversee training sessions for customers on WalkMe best practices to maximize product value.
Ensure smooth troubleshooting and resolution of WalkMe implementation issues across platforms and devices.
Foster strong cross-functional collaboration with UX/UI designers, developers, customer success teams, and other stakeholders.
Strategy & Continuous Improvement
Use data inputs to provide recommendations that support ongoing team and process improvement.
Partner with peers and Services leadership to implement the long-term team vision.
Stay updated with the latest trends and advancements in WalkMe and digital adoption technologies, promoting continuous learning within the team.
What You Need to Succeed/応募要件: 7+ years of experience in Professional Services, Implementation Consulting, or Customer Success, delivering enterprise-level SaaS implementations.
3+ years of SaaS experience.
2+ years managing a team of small members, including recruiting and developing talent.
Experience managing team goals and performance.
Experience partnering with leadership peers to improve cross-team collaboration and developing new team skills to accommodate growth.
Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus.
Strong understanding of user behavior and how to improve user engagement through digital adoption platforms.
Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations.
Excellent communication and collaboration skills, with the ability to work effectively across teams and with senior stakeholders.
Strong project management skills, with demonstrated ability to oversee multiple engagements within timeline and resources.
A passion for providing an outstanding service experience to every customer.
Experience working in an agile development environment is a plus.
At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.
WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.
TO ALL RECRUITMENT AGENCIES:
WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.
About this listing
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
