Patient Access Specialist

Patient Access Specialist | DC | Monday - Friday 4:30p-9p

Overview

Manages scheduled appointments by checking in patients and alerting staff to patient presence. Directs walk-in patients to appropriate staff. Collects relevant patient information and maintains HIPAA compliance

Manages all incoming telephone calls and represents the agency as a first point of contact with a pleasant and professional demeanor. Routes calls, messages, and deliveries to appropriate staff in a timely fashion

• Follows systems and procedures by adhering to operating practices, record-keeping systems, forms control, and budgetary requirements
• Manages co-pay and self-pay amounts for patient visits, including documenting amounts received, and alerting patients to outstanding balances
• Receives clinical alerts and ensures adherence to patient restrictions, including toxicology screens and appointments with clinical staff