layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

VP, Information Technology Engineering at Bestow | LAYIQ

Define and execute a multi-year IT strategy aligned to company growth objectives, with a focus on scalability, security, and operational excellence.
Own the strategy, administration, and optimization of enterprise business systems including CRM (Salesforce), telephony and contact center platforms, productivity suites, and other business-critical SaaS applications.
Partner with functional leaders across Sales, Customer Success, Finance, and Operations to ensure business systems support their workflows, reporting needs, and growth objectives.
Lead the evaluation and selection of a next-generation telephony and contact center platform, with a focus on AI-native capabilities, automation, and modern customer engagement workflows.
Oversee all enterprise IT infrastructure including cloud environments, networks, endpoints, and SaaS platforms, ensuring systems availability, performance, and reliability meet or exceed SLAs.
Implement and operationalize cybersecurity policies and standards set by the CISO, covering identity and access management, threat detection, incident response, and data protection.
Drive automation of routine IT tasks including ticket triage, provisioning, access management, and reporting, with the goal of eliminating manual overhead wherever possible.
Own AI cost governance including vendor relationship management, usage tracking, quota management, and reporting to budget owners across the organization.
Lead, mentor, and grow a high-performing IT team of 8, fostering a culture of ownership, continuous improvement, and collaboration.
Own the IT budget, driving cost efficiency without sacrificing quality or reliability. Manage strategic vendor relationships and negotiate contracts to maximize value.
WHO YOU ARE
12+ years of progressive IT leadership experience, with at least 2 years in a VP-level or equivalent executive role at a SaaS or technology company.
Deep hands-on experience with cloud infrastructure (AWS or GCP), enterprise security frameworks, and modern ITSM practices in a cloud-native, predominantly remote, Mac-endpoint environment.
Experience owning enterprise business systems (CRM, telephony, ERP) and partnering with business stakeholders on system strategy and optimization.
Hands-on, daily experience with AI tools (e.g., Claude, ChatGPT, Copilot) and a strong point of view on how AI should transform IT operations.
Knowledge of the iPaaS and integration platform landscape (Workato, Boomi, MuleSoft, n8n, Zapier, Make) and when to use each. First-hand experience building on at least one platform, not just evaluating vendors. You can speak to the trade-offs between orchestration platforms and custom code.
Experience architecting or operating a data layer (ITSM, data lake, or analytics infrastructure) and a clear point of view on how ITSM, iPaaS, and data infrastructure work together as the core enablers of IT operations.
Demonstrated ability to build, lead, and inspire cross-functional technology teams with strong executive presence and the ability to communicate complex technical concepts clearly to non-technical stakeholders.
Strategic thinker who balances long-term vision with short-term execution, is comfortable operating in ambiguity, and sees routine manual work as a problem to be solved — not accepted.

VP, Information Technology Engineering

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