layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Customer Service Representative
Sila Services
Littleton, MA
Source: Sila Services careers · View original posting
Employer job description
From Sila Services's posting. “We” and “our” refer to the employer.
- Customer Service Representative
- Nashoba Air & BoilerWorks – Littleton, MA
- $21–$25/hour | Full-Time | On-Site
Are you the person who can turn a frustrated customer into a happy one? Do you love talking to people, solving problems, and keeping things organized when the phones are busy? We want to meet you!
At Nashoba Air & BoilerWorks, we take care of our customers — and we take care of our people, too. You’ve probably seen our trucks around town, but what you may not know is that we’re a team where hard work is noticed, good people are appreciated, and there’s real opportunity to grow.
We’re looking for a friendly, organized Customer Service Representative who can keep up with a busy home services office and make every customer feel taken care of.
What You’ll Do
- Answer incoming calls and provide an awesome customer experience
- Schedule appointments and help customers get the service they need
- Listen to customer concerns, ask the right questions, and find solutions
- Handle multiple calls and priorities without losing the details
- Follow up with customers as needed
- Help identify opportunities for additional services
- Keep accurate customer information and notes in our system
- Work closely with our dispatchers, technicians, and office team
- Learn our services so you can confidently answer customer questions
- Keep things moving when the phones get busy!
What We’re Looking For
- Great phone presence and customer service skills
- Strong verbal and written communication
- Someone friendly, positive, and professional
- Ability to stay calm with an upset or frustrated customer
- Excellent organization and attention to detail
- Comfortable multitasking in a busy, fast-paced office
- Basic computer skills and the ability to learn new systems quickly
- Dependable, self-motivated, and ready to jump in Home services, HVAC, plumbing, dispatch, or ServiceTitan experience is a plus!
- Schedule
- Monday–Friday, 7:30 AM–4:30 PM
- Occasional Saturday, 9:00 AM–2:00 PM (approximately once every 1–2 months)