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Protolabs
Maple Plain, MN
Source: Protolabs careers · View original posting
From Protolabs's posting. “We” and “our” refer to the employer.
Be yourself at Protolabs
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued?
We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.
Why Protolabs?
We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.
Join our team as a Customer Relationship Program Manager (Aerospace/Defense)!
This is a HYBRID role - onsite Tuesday-Thursday in Maple Plain, MN.
The Customer Relationship Manager (CRM) plays a critical role in driving customer success, loyalty, and long-term growth by owning the health, retention, and expansion of customer accounts after the sale. This highly visible position serves as a trusted advisor and advocate, building strong partnerships while delivering exceptional customer experiences throughout the entire lifecycle.
The CRM collaborates across the organization to align processes with customer needs, identify opportunities for improvement, mitigate risk, and ensure customers realize maximum value from their partnership with Protolabs.
As the bridge between customers and internal teams, this role leads cross-functional coordination, proactively solves challenges, and drives strategic initiatives that strengthen customer relationships, protect revenue, and enhance the Protolabs brand.
Partnering with account owners and transactional teams to provide best-in-class service by helping support client meetings, supporting ongoing projects, and monitoring account and order activity and trends
Experience within aerospace and defense is required for this position.
Familiarity with digital manufacturing or industrial supply chains is a plus; knowledge of CNC, 3D printing, sheet metal, or injection molding beneficial
Salesforce experience
PM experience
We offer amazing benefits including but not limited to:
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