Strategic Renewals Manager

About Payscale

Payscale is the pioneer of compensation intelligence, helping organizations make smarter pay decisions that drive business performance. For more than 20 years, Payscale has combined trusted market data with AI-powered technology to deliver actionable insights that turn pay from a cost into a catalyst for growth. The Payscale Intelligence Cloud portfolio of solutions — Ascent, JobNav, and Paycycle — empower top companies and businesses like Cintas, Leidos, Chipotle, Ohio State University, and TJX Companies.

Create confidence in your compensation. Payscale.

To learn more, visit www.payscale.com.

What We Do:

• The Payscale Renewals team is the engine behind customer retention and durable revenue growth. We partner closely with Customer Success and our go-to-market teams to protect recurring revenue and ensure every renewal reflects the value Payscale delivers. As a Strategic Renewals Manager, you'll own our largest and most complex renewals -- often with Fortune 500 to 1000 organizations -- where success depends on disciplined process execution and the ability to navigate formal procurement and vendor-management cycles from start to close.

What You'll Do:

• Own the full renewal lifecycle for a portfolio of strategic, high-value accounts, from early risk assessment through negotiation and close, consistently meeting or exceeding retention and expansion targets
• Navigate complex, procurement-led buying processes with Fortune 500 to 1000 organizations, managing RFPs, vendor reviews, security and compliance requests, and multi-stakeholder approval cycles to closure
• Lead complex commercial negotiations and structure multi-year, multi-product agreements in coordination with Deal Desk, Legal, Finance, and customer procurement teams
• Run a disciplined, repeatable renewal process, including accurate forecasting, pipeline hygiene, and on-time execution across a demanding book of strategic accounts
• Proactively manage renewal risk, developing and executing save strategies for at-risk accounts before they reach the point of escalation
• Partner with Customer Success and Account Management to surface upsell, cross-sell, and resizing opportunities, and maintain accurate records and insights in Salesforce
• We'd love to talk with you if you have: 7+ years of experience in renewals, account management, or customer success, with a focus on enterprise or strategic accounts
• A proven track record of meeting or exceeding retention and expansion targets in a SaaS or subscription business
• Demonstrated success navigating formal procurement, vendor management, and multi-stakeholder buying processes, ideally with Fortune 500 to 1000 organizations
• Strong commercial negotiation skills and confidence structuring multi-year, multi-product agreements
• A process-driven approach with strong forecasting discipline and pipeline hygiene
• Proficiency with Salesforce (or a comparable CRM) and comfort using data to drive decisions
• Comfort in a role where success is driven as much by disciplined process execution and procurement engagement as by relationship building
• Excellent communication skills, with the ability to translate value and ROI across both business and procurement stakeholders

You will report to John Heintschel -

• Manager, Renewals.
• Internally, this job is titled as Strategic Renewals Manager.
• Nice to Have: Experience renewing or selling into HR, Total Rewards, Compensation, or Finance buyers
• Background in HR tech, compensation, or data/SaaS solutions
• Direct experience working through the procurement and vendor-management functions of large enterprises
• Familiarity with tools like Gainsight, Gong, or similar customer success and revenue intelligence platforms
• The chance to own the accounts that matter most, with real autonomy, executive visibility, and the support of a collaborative team that treats retention as a growth engine, not a back-office function
• Location
• Payscale has an employee centric remote-first model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person for the moments that matter.
• In our remote-first model, employees can work from the location that works best for them. We do not have centralized corporate offices. Employees can choose to work from home, in company-paid co-working spaces, or any combination of the two that best suits their unique needs.
• If you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements:
• High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal.
• Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc.
• When it matters (usually no more than a few times a year) we take the time to gather for in-person events.
• Payscale has employees across the US, Canada, UK, The Philippines and Romania however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.