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Farfetch
Porto
Source: Farfetch careers · View original posting
From Farfetch's posting. “We” and “our” refer to the employer.
Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.
PORTO
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
Reporting to Customer Operations Supervisor, the Customer Operations Technician manages operational back-office case management in refunds for returns, compensations to customers and partners, and for managing all delivery issues working with the couriers and other internal departments thus contributing to the Farfetch's customer experience.
WHO YOU ARE: Customer-oriented mindset; Take problems as growing opportunities; Capable of working under pressure and achieve in the agreed deadlines; Fluency in English is mandatory (verbal and written) and second language is a plus; Knowledgeable of excel (can maintain complex spreadsheets); Knowledgeable of retail and finance concepts/ processes is a plus; Fond of multicultural environments; REWARDS & BENEFITS: Health insurance for the whole family and other well-being resources
EQUAL OPPORTUNITIES STATEMENT: Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
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