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Moab
New York City, NY, USA; United States
Source: Moab careers · View original posting
From Moab's posting. “We” and “our” refer to the employer.
Moab is building a modern, all-in-one software platform for equipment dealers and rental businesses. The equipment dealer and rental market is a key part of the multi-trillion dollar construction, agriculture, and logistics industries, and is currently underserved by antiquated incumbent software solutions (most of which were founded in the 1980s and 1990s).
Our vision is to connect everyone who is selling, buying, renting, servicing, or utilizing equipment, starting with a new system-of-record for equipment rental businesses that will help our customers create efficiency in the back office and generate more revenue in the front office.
We’re a small team of energetic, dedicated, and passionate individuals. We value team members who can not only roll up their sleeves to do hands-on work, but also think clearly and creatively about the big picture. At Moab, you’ll find significant room for career growth, fostered by a meritocratic culture that prioritizes individual and team development.
The implementation manager helps to manage the end-to-end training and implementation that enable Moab to onboard new customers. As part of the implementation team, we’re looking for an individual to help lead training, implementing and on the ground customer success for new customers.
As an implementation manager at an early stage start-up, you will have to balance speed vs process while supporting extremely aggressive goals related to growth and efficiency. This is the type of role where you’ll consistently have to do the job of someone two levels above you (e.g., meet with a CEO of a large business) and two levels below you (e.g., respond to customer support tickets). This role rewards do-ers.
Either 8+ total years of experience working at a top equipment rental company (e.g., United, Sunbelt, Herc, Cat Rental Stores, top speciality rental companies etc.) or 4+ total years managing complex software deployments
You have an incredibly high execution bar and will see projects through from conception to tactical completion to move Moab forward.
You consider people, and you love solving complex, ambiguous, cross-functional problems in a people-centric way.
You’re both high ownership and low ego, approaching everything with strong outcome orientation and high humility.
You’re genuinely curious and creative, wanting to dive deep into a variety of operational processes and systems problems and wanting to think critically to define optimal solutions.
You’re observant and anticipate cross-functional issues/needs and potential solutions before the the rest of the company notices.
You’re tactical and don’t only sit at a 30,000 foot level.
You’re discerning and an incredibly fast learner.
Nice to haves
Our office is in NYC, ideally the candidate lives in NY. We are also open to remote for the right candidate.
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