layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
VP, Customer Experience
Exa
San Francisco, California, United States
Source: Exa careers · View original posting
- Pay
- $275,000 — $350,000 USD per year
Employer job description
From Exa's posting. “We” and “our” refer to the employer.
About Exa:
Exa is building the search engine for AI — a web-scale retrieval and research API that gives LLMs and AI agents fast, cited access to the live web. Exa's customers span frontier AI labs, enterprises, and regulated industries like financial services, who rely on Exa as the information-discovery layer behind their products and internal tools.
The role:
We're hiring our first VP of Post-Sales to build and own everything that happens after a deal closes. You'll be responsible for turning new logos into durable, expanding accounts — designing how we onboard customers, instrumenting the signals that predict expansion or churn before they happen, running renewals, and overseeing support. You will own Net Dollar Retention (NDR) as your headline metric and build the team and systems required to move it in the right direction as we scale.