Executive Account Director

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform.

The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

This role is located in the Detroit, Michigan area and will be on site hybrid in Warren, Michigan. We will only consider candidates located near this location. No relocation is provided.

Job Introduction:

Owns the day-to-day client relationship and successful execution of a high-value OEM account. This role is the client's primary point of contact and the internal hub of coordination across a program with a significant number of concurrent workstreams and stakeholders. Success depends on two things above all: building genuine trust with the client and staying rigorously organized so nothing across the account is ever dropped.

Key Roles and Responsibilities

Serves as the client's primary point of contact, building a trusted, responsive relationship and representing the client's needs internally.

Tracks all active workstreams, deliverables, owners, and deadlines across the account, and keeps a clear, current system of record so nothing falls through the cracks.

Proactively identifies scheduling conflicts, dependencies, and at-risk items across the account's many moving parts, and resolves or escalates them before they affect the client.

Coordinates across internal teams (product, engineering, support, operations) to keep work moving and ensure the client gets timely, accurate updates.

Plans and runs regular status meetings and check-ins, and prepares clear agendas, notes, and follow-up trackers for each.

Monitors overall account health and client satisfaction, surfacing concerns early and following through until they're resolved.

Maintains organized documentation of decisions, commitments, and open action items so the account's history and status are always easy to reference.

Basic Qualifications

5+ years of experience in account management, client services, or program/project coordination.

Bachelor's degree preferred, or equivalent practical experience.

Demonstrated ability to manage a high volume of concurrent tasks, deadlines, and stakeholders without losing track of details.

Strong relationship-building, communication, and client-facing skills.

Comfortable coordinating across multiple internal teams to get things done.

Working knowledge of project-tracking tools (e.g., trackers, shared task boards, status dashboards).