What Success Looks Like
Objective 1: Keep devices and rooms working for people who cannot walk to a help desk
Issues get resolved without the user explaining the same problem to three people.
Problems at remote sites get solved remotely, or the site visit is planned rather than reactive.
Somebody reporting a problem in non-technical terms gets an answer they can act on.
Recurring failures get traced to a cause and closed, rather than reset and re-reported the following month.
⠀Objective 2: Cut the number of problems that reach a user at all
Enrollment, provisioning, and updates happen without somebody touching each device.
Configuration standards exist for endpoints and room systems, and what is deployed matches them.
Capacity, licensing, and lifecycle get handled before somebody is blocked by one of them.
⠀Objective 3: Make the supported tools good enough that people stop working around them
Users pick the supported device and the supported conferencing path because it works, not because policy tells them to.
Requests for exceptions and one-off configurations fall, because the standard build covers the need.
Where a workaround exists, you can say why, and either remove the cause or record it as a known limit.
Where You'd Fit
Two tracks, each with its own levels. The tracks are not a hierarchy: a VTC analyst is not a step above or below a mobility analyst. Pick the track that matches what you have done, tell us where you think you land, and we will talk about it.
Mobility track
Mobility Analyst. You work device, enrollment, and access issues inside established standards. You decide what you can resolve and what needs engineering, and you escalate before one user's problem becomes a site's problem.
Mobility Engineer. You own the mobile estate's configuration, its management platform, and how changes reach devices. You make routine policy calls yourself and bring the ones that change what users experience to a review.
VTC and unified communications track
VTC Analyst. You work conferencing and room system issues, including supporting events where a failure is visible to everyone on the call. You decide what you can fix in the moment and what needs a design change.
Senior VTC Engineer. You own how conferencing works across sites, including the parts that depend on the network and the cloud. You set the standards others deploy against and take the faults nobody has diagnosed yet.
What You Bring
- Preferred Experience
- You have supported an endpoint or conferencing estate where the users could not come to you.
- You have run a device management platform at scale, including enrollment, policy, and update rollout.
- You have made conferencing work over constrained or unreliable network paths, and can describe what you changed to get there.
- You have supported events where a failure would have been visible to leadership, and can say what you do differently to prepare for one.
- You hold an active CBP BI, a fitness determination at another DHS component, or an active DoD clearance. Any of these shortens your start date.
- You have worked where device configuration is governed by security policy rather than by what would be convenient for users.
- You work across more than one vendor's platform and are not dependent on a single management console.
- A note on timing
We are staffing this program now. If you already hold an active CBP BI and EOD, your start date is short and a $10,000 signing bonus comes with the role, payable after 90 days under standard terms. We would like to talk this week.
If you do not, we can begin processing a CBP BI for you. That takes months rather than weeks, so applying now means joining a pipeline rather than starting immediately. We would rather tell you that up front than have you find out after you apply.
Employee Benefits
Agile's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Learning and Development opportunities as well as other optional benefit elections.
Our Core Values
Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.
What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.
Happy
Be Infectious.
Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
Helpful
Be Supportive.
Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
Honest
Be Trustworthy.
Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
Humble
Be Grounded.
Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
Hungry
Be Eager.
Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
Hustle
Be Driven.
Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
