layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

IT Helpdesk Technician at Xona Space Systems | LAYIQ

Serve as the primary point of contact for employee IT support requests, delivering timely Tier 1 and Tier 2 technical assistance.
Provide exceptional customer service by delivering friendly, responsive, and professional technical support to employees across the organization.
Troubleshoot and resolve hardware, software, operating system, networking, and account-related issues across Windows, Linux, and cloud environments.
Clearly communicate technical concepts to non-technical users, setting expectations and providing updates throughout the support process.
Manage employee onboarding and offboarding, including laptop provisioning, account creation, permissions, software deployment, and documentation.
Deploy, configure, maintain, and troubleshoot company laptops, desktops, peripherals, and mobile devices.
Own IT asset inventory, lifecycle management, and equipment tracking to ensure accurate records and compliance.
Manage and prioritize the IT ticket queue based on business impact, urgency, and service-level expectations.
Create and maintain internal documentation, troubleshooting guides, and knowledge base articles to improve support efficiency.
Assist with endpoint management, software deployments, system updates, and basic automation using PowerShell and Bash.
Partner with the broader IT team on infrastructure improvements, security initiatives, and ongoing technology projects.
Continuously identify opportunities to improve the employee IT experience, streamline support processes, and enhance overall IT service delivery.
Required Qualifications
2+ years of experience in IT Helpdesk, Desktop Support, or Technical Support within a small to mid-sized organization.
Strong troubleshooting and diagnostic skills across hardware, operating systems, software, and user account management.
Experience supporting Microsoft Windows environments, including Microsoft Entra ID (Azure AD) and/or Active Directory.
Working knowledge of Linux operating systems and basic Linux administration.
Basic scripting experience with PowerShell and Bash for troubleshooting and automation.
Excellent interpersonal and communication skills, with the ability to support both technical and non-technical employees.
Strong organizational and time management skills, with the ability to prioritize multiple requests in a fast-paced environment.
A collaborative, customer-first mindset with a passion for helping others succeed.

IT Helpdesk Technician

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