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Antithesis
Vienna, Virginia, United States
Source: Antithesis careers · View original posting
From Antithesis's posting. “We” and “our” refer to the employer.
Antithesis helps engineering teams find and fix bugs that traditional testing misses.
Our platform runs entire systems in a deterministic simulation, breaks them in every imaginable way, and provides engineers with root cause analysis and perfect reproduction. The result is faster debugging, more reliable software, and more confidence in what ships.
As AI accelerates software development, the need for reliable verification is only increasing. Antithesis exists to solve that problem.
We are well-funded, deeply technical, and building a category-defining platform for modern software reliability.
We are seeking a strategic Vice President of Customer Experience to lead and scale the operational foundation behind our customer experience organization. This leader will oversee the systems, processes, analytics, and cross-functional programs that support the full customer lifecycle across pre-sales, onboarding, customer success, support, renewals, and account management.
This role will partner closely with Sales, Product, Engineering, Finance, and executive leadership to ensure customers receive a seamless, high-quality experience while enabling the business to scale efficiently. The ideal candidate brings a blend of strategic thinking, operational rigor, customer-centricity, and hands-on leadership experience within high-growth SaaS or technology environments.
You will play a critical role in driving customer retention, operational excellence, customer health visibility, forecasting accuracy, and scalable growth across the organization.
Opportunity to shape and scale the operational foundation of a rapidly growing customer organization.
Highly visible leadership role with direct impact on customer experience, retention, and company growth.
Collaborative environment with strong partnership across executive leadership and cross-functional teams.
Ability to build scalable systems and processes from the ground up while driving meaningful business outcomes.
Ability to influence strategy, systems, process, and organizational design.
Fast-paced, high-growth environment with opportunities for ownership, innovation, and career growth.
Competitive compensation, equity, and benefits package.
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