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Pointr
Boston, Massachusetts, United States
Source: Pointr careers · View original posting
From Pointr's posting. “We” and “our” refer to the employer.
Our Story
Pointr is the market leader in Indoor Mapping, Location and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month.
As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are
Ownership, Harmony
, and
Scale
, and we look for Passionate, Kind, and No-Ego team members to join the team.
Role Overview
We're looking for a Senior Account Manager to join the Events & Tradeshows team, owning our relationship with two flagship enterprise accounts. This role owns strategic customer relationships and serves as a trusted advisor throughout the customer's journey with Pointr — partnering closely with customers and internal teams to drive adoption, demonstrate measurable value, support renewals, and identify opportunities for long-term growth.
This is a highly collaborative role for someone who enjoys building executive relationships, solving complex customer challenges, and helping customers achieve meaningful business outcomes.
Occasional travel to client sites every 2 months.
First 90 days: build genuine rapport with your accounts, and develop a clear understanding of their roadmaps and where Pointr fits into them.
6 months: measurably improved engagement on both accounts, the renewal secured, and expansion conversations underway.
12 months: fully embedded with your accounts: they're set up for growth, and the relationship runs smoothly without needing to be chased.
6–10+ years of experience in enterprise account management, customer success, partnerships, or enterprise sales within complex B2B environments.
Experience managing strategic enterprise accounts within SaaS, technology, or platform-based businesses.
Proven ability to build trusted relationships with multiple stakeholders, including executive-level customers.
Experience supporting renewals, expansions, and customer growth initiatives.
Strong understanding of customer value, commercial outcomes, and account strategy.
Excellent communication and relationship-building skills.
Ability to collaborate effectively across technical, commercial, and operational teams.
Strong organizational skills with the ability to manage multiple priorities.
Professional fluency in English, both written and verbal.
Do Not Meet Every Requirement? Apply anyway.
We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.
Compensation
Base salary range: $120,000–$150,000 + $25-$50k bonus, based on experience and market. Total compensation also includes stock options and benefits: medical/dental, 401(k), 18 days PTO + sick time + 12 holidays, and paid parental leave.
We Succeed Together
Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback.
We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together.
We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at hiring@pointr.tech.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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