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Fluxergy
Irvine, California
Source: Fluxergy careers · View original posting
From Fluxergy's posting. “We” and “our” refer to the employer.
Fluxergy is a rapidly growing in vitro diagnostics company innovating on the cutting-edge of laboratory testing. We’re developing the first and only multi-modal point-of-care platform that enables molecular, clinical chemistry, immunoassay, and hematology testing on the same system.
Our platform spans many markets including the clinical, veterinary, and food safety industries. We are seeking self-motivated problem solvers who are excited to help decentralize traditional laboratory infrastructure.
At the core of our company’s identity is a strong foundation in engineering. We take great pride in our commitment to critical thinking and pragmatic problem-solving through a modular and systemic perspective. We hold the conviction that transparent communication, coupled with the flexibility to adjust to evolving scenarios and the willingness to venture beyond familiar territories, is crucial to both our success and yours.
Our product: https://vimeo.com/176673475
As a Senior IT Support Specialist at Fluxergy, you will serve as the primary escalation point for complex, ambiguous, or business-critical technical issues that Tier 1 support cannot resolve. You bring deep, independent technical judgment to troubleshooting across end-user computing, Microsoft 365 administration, and networking, and you're relied on to own tickets through root-cause resolution, not just triage them.
This role is ideal for an experienced IT support professional who thrives on solving the hard problems, supporting executives and critical business functions with confidence, and providing informal technical guidance to less experienced team members. You will work closely with a small, collaborative IT team supporting approximately 100 employees across manufacturing, engineering, and corporate functions.
What You Will Do: Serve as the escalation point for Tier 1 support, triaging and resolving complex, multi-system, or previously unresolved incidents.
Provide direct, high-touch technical support to executives and other VIP users, including business-critical after-hours support when needed.
Own root-cause diagnosis for recurring or difficult hardware, software, and business-system issues across desktops, laptops, mobile devices, printers, conference room technology, and related equipment.
Troubleshoot network infrastructure issues (including switches, wireless connectivity, and related equipment) for problems that couldn't be resolved at Tier 1.
Diagnose and resolve advanced deployment and configuration issues on Windows and macOS devices, including enrollment or policy failures.
Own Microsoft 365 administrative troubleshooting, including:
We are an early-stage company and may change our interview process from time-to-time, but our hope is everyone who interviews with us has a positive experience, even if an offer isn’t presented.
Salary Range: $75,000 - $85,000
Additional Information
If you require a reasonable accommodation during the application or interview process, please let us know at any point during the hiring process.
Fluxergy participates in E‑Verify. Employment eligibility will be verified after hire in accordance with federal law.
Fluxergy is committed to protecting your personal data. Please review our Privacy Policy.
Fluxergy is an Equal Opportunity Employer and is committed to building an inclusive workplace. Qualified applicants will receive consideration for employment without regard to any protected characteristic under applicable federal, state, or local law.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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