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Kenko AI
Bangalore
Source: Kenko AI careers · View original posting
From Kenko AI's posting. “We” and “our” refer to the employer.
Kenko is an AI-first SaaS company transforming how fitness and wellness businesses operate and grow.
. We're building in a large, rapidly evolving industry—and we're still early enough that every great hire can have a meaningful impact.
As an Account Manager / Customer Success Manager
, you will be a highly customer-facing role
, owning the journey from successfully live → successful, retained, and growing.
You'll work directly with business owners and operators to understand their businesses, help them get more value from Kenko, identify risks and opportunities, and proactively drive better outcomes.
You'll combine customer relationships, data, product knowledge, and commercial thinking to help customers succeed.
You'll also work closely with Product, Engineering, Support, Sales, and Marketing to represent the customer's voice and drive action internally.
This is a role for someone who enjoys customers, data, software, problem-solving, and making an impact.
Role Details
Bengaluru, India — In-office
8:00 PM – 5:00 AM IST, aligned with US/PST hours
Full-time
Post-Sales / Customer Success
Own the long-term relationship and success of a portfolio of customers.
Build trusted, consultative relationships with business owners and operators.
Monitor customer health, adoption, engagement, and business outcomes.
Identify churn risks and proactively create plans to address them.
Use customer and product data to identify risks, opportunities, and areas for improvement.
Help customers discover new ways to use Kenko and drive deeper product adoption.
Translate customer feedback into clear, actionable insights for Product and other teams.
Work cross-functionally to solve customer problems and drive initiatives to completion.
Identify patterns across customers and turn them into better processes and playbooks.
You're responsible for customer outcomes, not just account management.
Work at the intersection of AI, SaaS, and a rapidly evolving industry.
Work closely with entrepreneurs and business owners and help them build better businesses.
Your customer insights will help shape what we build.
Take on larger customers, strategic initiatives, and broader responsibilities as you grow.
We're early, so you'll have the opportunity to create processes, test ideas, and shape how Customer Success works at Kenko.
Performance bonus tied to your impact and performance.
Night shift allowance for our US-aligned working hours.
Plenty of paid leave
, including dedicated period leave for women employees.
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