layiq
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
Loading LAYIQ…Job opportunity
Zello
Austin, Texas, United States
Source: Zello careers · View original posting
From Zello's posting. “We” and “our” refer to the employer.
IMPORTANT: Please be aware, scammers may try to impersonate Zello by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. All correspondence will come from the zello.com email domain. If you’re unsure, please email recruiting@zello.com with questions.
Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month.
At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders.
And this is where you come in.
As that base grows and the platform deepens, we need a Software Engineer who can own the hardest technical problems our customers hit, drive them to root cause with minimal Engineering involvement, and build the tooling and runbooks that make the whole support organization faster. You will report to the Director of Platform Engineering and work shoulder to shoulder with Engineering, Product, and Customer Success.
After a successful first year, you will have
Owned every Tier-1 enterprise escalation that reached you, each closed with a reproducible, engineering-ready root-cause analysis.
Read into code and mobile SDK internals to isolate defects yourself, and draft the fix where scope allowed, instead of routing every code-level question to Engineering.
Built or meaningfully expanded the diagnostic runbook and tooling library, cutting average escalation-to-resolution time by a measurable margin.
Established an escalation triage process between Support and Engineering that both teams trust and use.
Enabled L1 and L2 engineers to handle scenarios that used to route straight to you.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
Employer posted: