layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Director of Customer Success
Read AI, Inc.
Seattle, Washington, United States
Source: Read AI, Inc. careers · View original posting
- Pay
- $165,000 — $200,000 USD per year
Employer job description
From Read AI, Inc.'s posting. “We” and “our” refer to the employer.
At
Read AI
, we’re building products that help people get more value from their meetings, workflows, and communication. We’re looking for a Director of Customer Success to lead and scale our post-sale customer organization across both strategic account management and high-volume customer success operations.
This role will oversee two core functions:
- Account Management
- — relationship management, enablement, retention, and growth for larger accounts
- Customer Success
- — high-volume support and technical support for self-serve and single-payer customers
The ideal candidate is both operationally strong and customer-centric, with experience leading account management teams, scaling customer operations, improving technical support processes, and partnering cross-functionally with Product, Engineering, Sales, and Growth teams.