Patient Scheduling and Infusion Coordinator

Job Title:

Infusion Coordinator

Job Summary

: The Infusion Coordinator is responsible for managing the end-to-end order processing for infusion services, including order intake, chart review, insurance eligibility, patient scheduling, and ensuring timely processing of infusion orders.

Key Responsibilities:

• Performing intake processes for infusion orders including creating patient charts, reviewing and entering orders, obtaining clinical requirements, and communicating with prescriber on missing documents.
• Verify insurance eligibility, obtain clinical requirements for authorizations, and track patients’ progress.
• Communicate with patients and providers regarding the status of infusion order.
• Refer or assist with enrollment any patients who express financial necessity to manufacturer copay assistance programs and/or foundations.
• Educate patients for pre/post-infusion expectations and answer questions regarding patient appointments.
• Manage REMS program requirements
• Scheduling patient appointments for infusion services.
• Coordinating drug orders prior to infusion appointments.

Qualifications:

• High school diploma or equivalent
• Excellent verbal and written communication skills to include superior interpersonal and patient contact skills and excellent telephone manners.
• Minimum of one year of experience with patient scheduling and insurance billing for medical services with general knowledge of ICD10 and CPT codes. Infusion experience is a plus.
• Knowledge of medical terminology and clinical documentation review
• Strong organizational skills
• Detail-oriented
• Ability to multi-task and work well in a fast-paced setting
• Critical thinking skills and decisive judgment