From Verista, Inc.'s posting. “We” and “our” refer to the employer.
Description
Verista’s
500 experts team up with the world’s most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world’s most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities.
Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day.
Company Culture Guidelines & Values:
We empower and support our colleagues
We commit to client success at every turn
We have the courage to do the right thing
We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged.
We constantly acquire new skills and learn from our experiences to enhance our collective expertise
Job Introduction:
We are seeking a hands-on Laboratory IT Support SME to support laboratory computing environments and scientific instrumentation across R&D labs, with a particular focus on fulfilling the IT role in computer system validation (CSV) activities. This position sits at the intersection of IT and scientific operations, requiring close partnership with scientists, vendors, and enterprise IT teams to ensure reliable and compliant lab operations.
This role requires cross-domain troubleshooting, independence, and comfort acting as the bridge between scientists and IT.
Job Responsibilities:
Provide day-to-day IT support for lab PCs and instrument-connected systems, troubleshooting issues across OS, applications, and instrument connectivity for both standalone and client/server lab systems
Perform installs, upgrades, and configuration for scientific and laboratory software, including chromatography and other analysis tools, ensuring reliability within lab workflows
Support onboarding of new lab instruments and coordinate with vendors during installs, upgrades, and troubleshooting
Serve as the primary IT contact for lab users, supporting Windows environments, Active Directory, permissions, basic networking (DNS, ports, connectivity), and backup/restore processes
Fulfill the IT role in computer system validation activities, ensuring technical controls are in place to satisfy data integrity and other requirements defined by the business (which owns validation as a whole)
Partner with instrument vendors on IQ/OQ validation packages, performing or supporting the IQ portion and providing technical troubleshooting support for OQ issues; be able to step into the IT role of an IQ/OQ activity as needed
Work within Veeva and change control processes, keeping validation and technical documentation current and audit-ready
Provide occasional off-hours support (rare, roughly quarterly), typically resolved remotely
Job Requirements:
Bachelor's degree in Information Technology, Computer Science, Life Sciences, or a related field
Experience supporting lab environments, preferably in pharma, biotech, or manufacturing settings
Hands-on experience with instrument-connected PCs and strong IT troubleshooting across hardware, software, and networking
Experience working in a GxP environment, with exposure to computer system validation concepts
Comfort working with Veeva and change control processes, including maintaining validation documentation
Windows administration and Active Directory experience, plus basic networking knowledge
Ability and willingness to work onsite across two locations (Cambridge and Norton) on a regular weekly schedule, with occasional off-hours availability
Experience with lab instrument vendors (e.g., Agilent, Waters, Illumina) preferred
Linux experience and database familiarity preferred
For US geography, the salary range for this position is shown below. The actual salary is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs, market demand, and competitive market practice. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This salary range is subject to change and may be modified in the future.
National (US) Range
$73,920 — $122,603 USD
Benefits
Why Choose Verista?
High growth potential and fast-paced organization with a people-focused culture
Competitive pay plus performance-based incentive programs
Company-paid Life, Short-Term, and Long-Term Disability Insurance.
Medical, Dental & Vision insurances
FSA, DCARE, Commuter Benefits
Supplemental Life, Hospital, Critical Illness and Legal Insurance
Health Savings Account
401(k) Retirement Plan (Employer Matching benefit)
Paid Time Off (Rollover Option) and Holidays
As Needed Sick Time
Tuition Reimbursement
Team Social Activities (We have fun!)
Employee Recognition
Employee Referral Program
Paid Parental Leave and Bereavement
Verista collects and processes personal data in accordance with applicable data protection laws.
If you are a California Job Applicant, see the privacy notice for further details.
For more information about our company, please visit us at
Verista.com
Employer application notice
Equal opportunity and accommodations
*Verista is an equal opportunity employer.
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