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Front
San Francisco, California, United States
Source: Front careers · View original posting
From Front's posting. “We” and “our” refer to the employer.
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous accolades, including a Certified Great Place to Work in 2026, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list
, and
Forbes Best Startup Employers 2022 List.
Front is looking for a Design Director to lead our Product Design team and elevate the craft, speed, and impact of what we ship. This role is a senior design leader responsible for the quality of end-to-end experiences across Front’s core workflows—and for building the systems, processes, and leadership muscle that help design scale.
You’ll partner closely with Product and Engineering leadership to shape what we build (not just how it looks), connect design decisions to customer outcomes, and drive a high-trust, high-accountability culture across the org.
Who you are
A senior, hands-on design leader who sets high standards for craft, clarity, and outcomes.
Comfortable operating in complex, workflow-heavy, data-rich product areas (queues, routing/assignment, rules builders, automation, analytics).
A strong cross-functional partner to Product and Engineering—able to drive alignment, momentum, and crisp decision-making.
An executive-level communicator who can translate design decisions into business outcomes and tradeoffs.
An operator who brings structure without bureaucracy—improving process so teams move faster, not slower.
Product-obsessed: deeply curious about customers and the broader CX market, and committed to understanding the “why” behind the work.
Excited to define and lead an AI-forward evolution of design practices while protecting quality and customer trust.
Winter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice
&
EU Privacy Notice
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