Employer job description

From LCBC Church's posting. “We” and “our” refer to the employer.

Reports to:

Director of IT

Hours Commitment:

Full-time hours (40 hours/week, Sunday-Thursday schedule) with regular weekend responsibilities and after-hours support as needed.

Objective:

The Help Desk Specialist serves as the first point of contact for all IT and Production Services (AVL) support requests. This role is responsible for delivering a high-quality, customer-first support experience by triaging tickets, communicating clearly, and ensuring issues are routed, documented and resolved efficiently.

This individual sets the tone for a culture of exceptional customer service, bringing a balance of responsiveness, care, and follow-through, and they play a key role in supporting ministry through technology and production.

Personal Qualifications:: Have a personal relationship with Jesus and demonstrate ongoing spiritual growth through everyday habits and practices.

Support LCBC’s mission to introduce people to Jesus and together fully follow him, along with our ministry philosophy, priorities, and beliefs.

Help Desk Specialist

Employer job description

Reports to:

Hours Commitment:

Objective:

Be a leader who is:

Focused:

Collaborative:

Growth-minded:

Primary Responsibilities:: Help Desk Leadership:

Documentation & Process Improvement:

Ordering & Project Support:

Benefits We Offer:: Competitive medical, dental and vision coverage

About this listing