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Elliptic
New York, United States
Source: Elliptic careers · View original posting
From Elliptic's posting. “We” and “our” refer to the employer.
Company description
As digital assets and cryptocurrency become more widely adopted every day, our products are essential to ensure cryptocurrency is safe and accessible to all. Our solutions help to prevent financial crime and allow cryptocurrencies to be used for good. Our products are used by some of the world’s leading cryptocurrency exchanges, financial institutions and government agencies to screen over $1 billion of transactions every single week.
Elliptic is backed by some of the top VCs: SBI Group, Albion VC, Octopus Ventures, SignalFire, Paladin Capital, Santander InnoVentures, and Digital Currency Group, and we have grown globally with teams in the UK, USA, Singapore and Tokyo.
To achieve our mission, we depend on our incredible team of Elliptites.
Our values are reflected in everything we do and every decision we make, both internally and outwardly to our customers. We actively encourage Elliptities to challenge the status quo and allow the freedom to innovate and learn every day. We encourage new ideas and learning, whether that’s through collaboration, our curiosity sessions, or utilising your professional development budget - personal growth is important to us all.
Are you a proactive and customer-centric professional with experience in managing SaaS renewals? Are you looking for your next challenge in a dynamic and emerging market? If yes, we want to hear from you!
As a Customer Success Manager for the Mid‑Market segment, you will play a critical role in driving the success of a strategic set of customers across the Americas. This segment includes accounts of different ICPs, each with complex needs, multiple stakeholders, and higher expectations for personalized partnership.
You’ll act as a trusted advisor and primary advocate for your customers, ensuring they continuously see measurable value from Elliptic’s solutions. Your focus will be on strategic retention, risk mitigation, and expansion - working closely with customers to align our platform capabilities to their evolving compliance and operational goals.
This role combines business strategy, product depth, and relationship management. In one week you might be running a business review with a key client, collaborating with Product to refine a workflow that drives adoption, and shaping a renewal or expansion plan that reinforces long‑term partnership value.
Through thoughtful engagement, data‑driven insights, and proactive stakeholder management, you will ensure that each customer not only renews but continues to grow with us - deepening their usage, expanding across portfolios, and becoming advocates for Elliptic in the cryptocurrency and compliance ecosystem.
The option to work from almost anywhere for up to 90 days per year.
$650 budget to set up your home office space.
$1,000 annual Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development.
25 days of annual leave + US Public Holidays.
An extra day off for your birthday.
We provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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