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Decagon
San Francisco, CA, United States
Source: Decagon careers · View original posting
From Decagon's posting. “We” and “our” refer to the employer.
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.
Our mission is to secure magical support experiences, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.
Join Decagon as a Governance, Risk, and Compliance Manager and play a critical role in securing customer trust as we scale to serve Fortune 500 and international enterprises. Working closely with the head of security and compliance, you'll be responsible for the day-to-day execution of our compliance program and customer security engagements.
This is a high-impact role where you'll directly contribute to closing enterprise deals by efficiently managing security communications with customers, supporting compliance audits, and improving our security documentation. Perfect for someone who thrives in a high impact organization with attention to detail, excellent writing skills, and who wants to build expertise in enterprise AI compliance.
In this role, you will
Own our route to FedRAMP compliance, with experience on both 20x and traditional Rev 5 approach. Partner heavily with our Public Sector sales team to ensure our authorization path and timeline match the agencies we're actually selling into, sequencing sponsorship, boundary decisions, and control work around live deals rather than in isolation.
Define and establish the authorization boundary, 3PAO selection and management, SSP and control narratives, NIST 800-53 baselines, POA&M, and continuous monitoring. Set ConMon up as automated, machine-readable evidence rather than a manual documentation exercise.
Run StateRAMP and TX-RAMP alongside the federal track.
Compensation
$190K – $275K + Offers Equity
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