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Decagon
San Francisco, CA, United States; New York, United States
Source: Decagon careers · View original posting
From Decagon's posting. “We” and “our” refer to the employer.
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
Decagon is looking for a Business Value Consultant to build and scale our value engineering function, partnering closely with Sales on our most strategic enterprise opportunities.
This role sits at the center of GTM - bridging product, sales, and finance - and is responsible for translating Decagon’s platform into clear, quantified business impact. You will work directly with executive stakeholders (CFO, COO, CX leaders) to develop compelling, data-driven business cases that accelerate deal cycles, increase win rates, and drive larger, more strategic investments.
Beyond individual deals, you will help define and operationalize Decagon’s value-based selling motion - building repeatable frameworks, tools, and narratives that scale across the field.
Drive Strategic Deals
Partner with Account Executives on high-priority enterprise opportunities to uncover customer pain points, quantify impact, and shape deal strategy. Build ROI models, business cases, and value hypotheses tied to customer-specific metrics (cost reduction, revenue lift, efficiency gains, CSAT improvement). Lead executive-level value conversations with CFOs, COOs, and senior business stakeholders. Support negotiation and procurement processes with defensible financial justification
Build & Scale Value Frameworks
Develop industry- and persona-specific value frameworks aligned to Decagon’s core use case. Standardize ROI models, benchmarks, and value drivers across segments (enterprise, mid-market, verticals). Create reusable assets (value calculators, business case templates, benchmarking data) to enable broader GTM teams. Partner with Marketing and Product to refine value messaging and positioning
Operationalize Value-Based Selling
Embed value engineering into the sales process from early discovery through close. Train and enable AEs, SEs, and post-sales teams on value-based selling methodologies. Establish best practices for linking product capabilities to measurable business outcomes. Ensure consistency and rigor in how Decagon positions and proves value in-market
Cross-Functional Partnership
Collaborate with Product and Agent Success to capture realized customer value and feed it back into future deals. Partner with Finance to align on value assumptions, pricing strategy, and deal economics. Work with RevOps to track impact on pipeline, win rates, deal size, and sales cycle
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