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Decagon
San Francisco, CA, United States
Source: Decagon careers · View original posting
From Decagon's posting. “We” and “our” refer to the employer.
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Product Management team owns Decagon’s platform and foundational features: agent building, testing, experimentation, analytics, QA, versioning, integrations, and enterprise controls. We work across every customer segment, partnering closely with engineering, design, and go-to-market to ensure our platform is robust, scalable, and easy to use.
As one of our founding PMs, you’ll help define the product foundation that every Decagon customer uses to build and run their AI agents. You’ll own initiatives end-to-end, from discovery and scoping to launch and adoption, shaping the product experience for some of the world’s most influential businesses.
Our agents have handled hundreds of millions of customer conversations across some of the most complex industries in the world. One pattern holds across all of them: the initial deployment is 10% of the work. The other 90% is what comes after — updating workflows as customer behavior shifts, finding gaps before they become escalations, and validating fixes before they ship.
Duet is each team's agent building partner for the full agent lifecycle, from first deployment to ongoing performance improvement. It analyzes production conversations, identifies where agents fall short, generates and validates AOP updates, and with Duet Autopilot, closes the loop with self-testing and human approval gates. It compresses days of manual analysis into minutes.
We're looking for the first PM dedicated to Duet. You'll set the roadmap, own the customer relationship, and define what it means to build software that makes agents build themselves better. This role sits at the intersection of product, AI research, and go-to-market.
5+ years of product management experience at a company building AI, developer tooling, or enterprise software — you've owned a meaningful surface area and shipped things real customers depend on Technical acumen — you can read an agent trace, engage meaningfully with engineers on model behavior, and form your own opinions about whether an AI output is good or not
A Computer Science, Engineering, or Math degree or equivalent technical experience.
Previous startup or high-growth company experience.
Experience with building prototypes and 0-to-1 products
Compensation
$232K – $290K + Offers Equity
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