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Decagon
San Francisco, CA, United States
Source: Decagon careers · View original posting
From Decagon's posting. “We” and “our” refer to the employer.
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.
The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers across voice, chat, email and SMS. We build the security foundations that enable Decagon's AI agents to handle sensitive customer data with complete trust while defending against sophisticated, AI-enabled threats at massive scale.
Our mission is to secure magical support experiences, ensuring that AI agents and human agents can collaborate safely to help users resolve their issues while maintaining the highest standards of security and privacy.
Join Decagon as a Governance, Risk, and Compliance Manager and play a critical role in securing customer trust as we scale to serve Fortune 500 and international enterprises. Working closely with the head of security and compliance, you'll be responsible for the day-to-day execution of our compliance program and customer security engagements.
This is a high-impact role where you'll directly contribute to closing enterprise deals by efficiently managing security communications with customers, supporting compliance audits, and improving our security documentation. Perfect for someone who thrives in a high impact organization with attention to detail, excellent writing skills, and who wants to build expertise in enterprise AI compliance.
In this role, you will
Improve and maintain the privacy program against ISO 27701, ISO 27018, HIPAA, GDPR, CCPA/CPRA and the wider set of US state laws.
Own Decagon's privacy program operations end to end: data inventory, DSAR intake and fulfillment, DPAs and cross-border transfer mechanisms, data retention schedule, subprocessor onboarding and our public subprocessor list, breach notification readiness, and company-wide privacy training.
Partner with legal team to improve existing programs on data residency, subprocessor flow-downs, retention by data class, DPIAs and transfer impact assessments, while owning and driving day-to-day decision.
Compensation
$190K – $275K + Offers Equity
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