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Cartesia
San Francisco, California, United States
Source: Cartesia careers · View original posting
From Cartesia's posting. “We” and “our” refer to the employer.
Our mission is to architect AI that learns from and interacts with the world like humans do.
We're pioneering the model architectures that will make this possible. Our founding team met as PhDs at the Stanford AI Lab, where we invented State Space Models or SSMs, a new primitive for training efficient, large-scale foundation models. Our team combines deep expertise in model innovation and systems engineering paired with a design-minded product engineering team to build and ship cutting edge models and experiences.
We're funded by leading investors at Index Ventures and Lightspeed Venture Partners, along with Factory, Conviction, A Star, General Catalyst, SV Angel, Databricks and others. We're fortunate to have the support of many amazing advisors, and 90+ angels across many industries, including the world's foremost experts in AI.
We're hiring our first
Scaled Customer Success Manager to build the foundation for how thousands of customers succeed with Cartesia. Our customers range from scrappy AI startups shipping their first voice agent to rapidly growing companies building production-grade voice experiences. As our customer base grows, we can't just keep adding headcount to keep up. Success needs to scale through thoughtful systems, great customer programs, and product expertise.
You'll own the post-sales experience for a large portfolio of customers, helping them onboard successfully, adopt our platform, and grow over time. You'll partner closely with Sales, Product, Engineering, and Marketing to improve the customer journey while building the playbooks, automations, and lifecycle programs that make Customer Success a force multiplier for the company.
Own the customer journey from onboarding through renewal for a growing portfolio of startup and SMB customers.
Help customers realize value quickly by driving product adoption and successful onboarding.
Build repeatable onboarding, education, and lifecycle programs that scale from hundreds to thousands of customers.
Monitor customer health, identify risks early, and proactively improve retention.
Partner with Sales to identify expansion opportunities driven by customer adoption and usage.
Become a trusted product expert, helping customers adopt best practices and get the most out of the platform.
Create scalable customer assets including playbooks, documentation, webinars, office hours, and enablement content.
Partner with Product and Engineering to bring customer feedback into roadmap discussions and improve the overall product experience.
Continuously improve Customer Success operations through automation, AI, and better systems.
Compensation
Competitive base salary alongside attractive equity package.
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Health Insurance
Fully covered medical insurance along with dental and vision for you and your family.
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Parental Leave
9 weeks paternity & 12 weeks maternity leave
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401(k)
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Commuter Allowance
A monthly stipend to help you get to and from the office.
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Flexible PTO
Take as much time as you need to recharge your batteries.
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Meals & Snacks
Lunch, dinner and plenty of snacks, provided daily.
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Your own personal Yoshi
Cartesia is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other legally protected status.
LAYIQ is an independent job-discovery service. This listing does not imply a partnership with or endorsement by the employer. Review the original posting for current details and availability.
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