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sainapse
San Francisco, California, United States
Source: sainapse careers · View original posting
From sainapse's posting. “We” and “our” refer to the employer.
U.S. citizenship required. Visa sponsorship is not available.
San Francisco, in person; travel to customer sites as needed
Full time
Sainapse runs inside high-stakes customer workflows. Getting from a promising use case to production requires more than configuration: someone has to understand the process, map the systems, build the integrations, prove quality, manage launch risk, and turn what was learned into a better product.
As a Forward Deployed Engineer, you will own that path for strategic customers—from an agreed POC scope through hands-on delivery, evaluation, production launch, and early expansion.
Customers reach production with measurable outcomes and trust the system because the launch was rigorous. Each deployment makes the platform easier to deploy the next time.
You own execution of scoped POCs, customer integrations, evaluation, deployment, UAT, and controlled production rollout. Solutions Engineering leads pre-sale discovery and POC design. Agree scope, access owners, scoring criteria, dependencies, and the commercial path before delivery begins. Hand operational scope, baselines, known issues, and customer commitments to Customer Success after launch.
Sainapse builds agent-first software for customer operations, helping teams resolve work across the systems they already use. Our production work includes customer-support automation and document and order workflows, with configurable levels of autonomy and human review.
We are also building account-intelligence capabilities that connect customer signals across systems. You will help turn hands-on enterprise delivery into more repeatable software, stronger evaluation, and easier deployment.
We are a small team with broad individual ownership. We value first-principles thinking, direct communication, thoughtful use of AI tools, and evidence of customer impact. You will work closely with founders and colleagues across product, engineering, and customer delivery.
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