layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Personal Injury Case Manager (Pre-Litigation) at Parnall Law | LAYIQ

As a Pre-Litigation Case Manager at Parnall Law, you are a vital connection between our clients and our legal team — ensuring every case receives the attention, organization, and advocacy it deserves from intake through resolution.
MISSION STATEMENT
To work together with attorneys as a team to provide clients with intelligent, compassionate, and determined advocacy, with the goal of maximizing compensation for the harms caused by the wrongful actions of others.
To give clients and files the attention and organization needed to help bring resolution as effectively and quickly as possible.
To make sure that, at the end of every case, the client is satisfied and knows Parnall Law has stood up for, fought for, and given voice and value to their harm.
To work and motivate team members according to the values of Parnall Law Firm.
RESULTS / OUTCOMES
(What you must get done.)
Attend firm-wide huddle every Monday at 8:00 AM
Attend daily team mini huddles Tuesday through Friday at 8:00 AM
Attend biweekly meetings with Team Lead fully prepared with supporting metrics data
Contact new clients within 24 hours of being retained to complete intake questionnaire
Provide telephonic client updates every 3 weeks, with no more than 15 outstanding updates at any given time
Ensure outstanding tasks do not exceed 50 at any given time
Complete case analysis within 3 weeks of receiving insurance confirmations
Schedule client evaluation appointments with assigned attorneys within 2 days of drafts being completed by Medical Paralegals
Submit demand letters within 2 days of approved client authority
Keep status comments updated for all weekly OOS meetings per the OOS preparation guideline
DUTIES / RESPONSIBILITIES
Maintain thorough familiarity with each case in your caseload
Post all case information and dates in SmartAdvocate
Assist with property damage claims when necessary
Communicate with adjusters on case matters
Ensure health insurance subrogation claims are opened timely (or obtain authority not to open them)
Ensure Medicare subrogation claims are opened timely on the portal
Review and update evaluation forms and demand packages before attorney meetings with clients
Draft correspondence for attorneys and save/name all documents in SmartAdvocate per Naming Protocol
Calendar all case information pursuant to the calendaring protocol
Answer incoming calls via the Final Call Group and perform backup intake calls per intake protocol
Meet with clients during intakes, transition to litigation meetings, and settlement disbursement meetings
Collaborate with all staff assigned to your cases to move each case toward a desired conclusion
Keep clients updated with copies of file documents
Post all costs, including expected costs not yet invoiced (investigators, consultants, etc.)
Monitor dashboard metrics/KPIs and actively work to keep those metrics in top shape
Follow and maintain all firm policies and procedures
Location
This position is based in Albuquerque, NM and is a 100% on-site role.
Hours: Monday–Thursday 8:00 AM–5:00 PM, Friday 8:00 AM–4:00 PM
Parnall Law Firm is an Equal Opportunity Employer.
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Personal Injury Case Manager (Pre-Litigation)

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