layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Receptionist at Parnall Law | LAYIQ

As the first point of contact for our clients, you'll play a vital role in setting the tone for their experience with our firm. You'll greet visitors, answer incoming calls, manage the flow of our front desk, and support our team in delivering the exceptional service Parnall Law is known for.
MISSION STATEMENT
To make the best first, continued, and lasting impression on clients and all visitors and callers, including lawyers, doctors and others by warmly and compassionately greeting them and making them feel welcome and comfortable, in order to create raving fan clients, and help the business and law practice grow and thrive.
RESULTS / OUTCOMES (What you must get done.)
Attendance at firm huddle every Monday at 8:00 am
Attendance at mini huddles with Lead Tuesday through Friday at 8:00 am
Answer phones by the second ring and direct caller to the person who can help them – or if unavailable, help them.
Greet people at the door and offer them beverages/try to make them comfortable
Prepare Daily Intake paperwork
Scan, name and upload all mail, hand-deliveries, and faxes to SmartAdvocate or the admin files daily
Process all office emails daily, including VineSigns, Alert, TRD, voicemails and any others that are automatically forwarded to the office email address.
Rename all incoming MMS photos on a monthly basis
DUTIES / RESPONSIBILITIES
Direct calls to the right person with as much efficiency and diplomacy as possible.
Weed out unwanted callers.
Provide prompt and courteous service for every caller and visitor.
Become familiar with clients and callers to help document the case and handle client issues that arise, whether the CM or paralegal can help or not at that moment.
Posting all messages in SmartAdvocate promptly and accurately.
Helping the Case Managers/Paralegals with data entry and other office tasks when not receiving calls or visitors.
Uploading client photos to their case file
Housekeeping
Make sure water, coffee and other beverages are available for all meetings
Clean/organize the reception area, copy room and conference rooms
Correspondence
Assist Marketing or case workers with any mailings, when requested.
Calendar
Make general appointments at attorneys’ request (i.e. meetings, CLEs, Rotary, events, etc)
Data Entry
Post case and provider information into SmartAdvocate
Miscellaneous
Help out any team members when requested.
Ready to start a career- not just a job? Apply today and find out firsthand why people love coming to work at Parnall Law.
Parnall Law Firm is an Equal Opportunity Employer.
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Receptionist

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Join a Team That's Fighting for New Mexico

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