Employer job description

From C3EL's posting. “We” and “our” refer to the employer.

Overview:

Job Title:

End User Support / Systems Administrator

Security Clearance:

Secret (or higher)

Location

: Scott AFB, IL

(Due to the nature of the work and contract requirements, U.S. Citizenship is required.

)

Description:

C3EL is seeking an End User Support / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide on-site end-user equipment and connectivity support, including workstation setup and relocation, printer support, hardware/peripheral troubleshooting, desk-to-switch connectivity troubleshooting, ticket documentation, testing, and escalation.

Primary Responsibilities:

Provide IT equipment support for new-user workstations and relocation moves within Building 3600.

Disconnect, move, reconnect, and test workstation equipment and peripherals for connectivity and functionality.

Provide end-user network connectivity troubleshooting from the desk to the switch and escalate unresolved issues as required.

Conduct monthly connectivity and functionality testing of community printers and report issues to the Global Service Desk.

Track printer and end-user equipment issues in the designated trouble-ticket system and follow repair status through closure.

Document work initiation, progress, completion, corrective actions, and status updates in support records/tickets.

Coordinate with DOD application administrators and DISA Tier II/III teams when issues cross technical support boundaries.

Assist with timely user support, move requests, and configuration changes while maintaining required response standards.

Required Qualifications:

U.S. Citizenship.

Experience supporting Windows workstations, peripherals, printers, and end users in an enterprise environment.

Experience performing workstation moves/adds/changes and basic network-connectivity troubleshooting.

Experience with trouble-ticket systems and escalation processes.