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Town.com, Inc.
San Francisco, California, United States
Source: Town.com, Inc. careers · View original posting
From Town.com, Inc.'s posting. “We” and “our” refer to the employer.
Town is AI that starts from who you are. We build a persistent model of your identity, your voice, your judgment, your relationships, and your priorities, and use it to do real work on your behalf across every tool where you operate: email, calendar, documents, Slack, and more. Town doesn't wait for you to prompt it. It observes, learns, and acts. The more you use it, the more it becomes an extension of you.
Town was founded by Jean-Denis Greze (CEO), former CTO of Plaid, and Tony Vincent (CPO), former Director of Applied AI Product at Google. We're a small, talent-dense team backed by Andreessen Horowitz, Forerunner Ventures, First Round Capital, and Conviction, with more than $73M raised to date.
We’re growing our Product Support team here at Town. We’re looking for someone to own the experience users have when something about the product isn’t working for them - and to make sure that happens less and less over time. Town operates in the places people do their most important work, and supports users’ ways of working in highly varied and sophisticated ways. The support team at Town is AI-pilled, technical, and cares deeply about building trust and leading with kindness and empathy.
This is a foundational, high-ownership role. You'll take the cases that need more than a help article, own the quality of our support end to end, and turn what you learn from every ticket into docs, tooling, and product feedback that make the whole system sharper. The bar isn't clearing a queue, it's that a user walks away trusting Town more than they did before they ran into the problem they surfaced.
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