Director, Delivery - NoAM

About Valiantys

Valiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. By combining deep process expertise with modern collaboration, automation, and value stream practices, Valiantys enables business, IT, and product teams to design connected, efficient, and human-centered ways of working.

With a strong focus on the modern workforce, the company helps customers reimagine service delivery beyond IT, streamline cross-functional workflows, and improve flow and throughput for engineering teams. For more information, visit https://valiantys.com.

Job Summary: The Director, Delivery - NOAM leads delivery operations across project-based engagements and managed services, ensuring consistent execution, high-quality outcomes, and a strong client experience. The role provides leadership across a multi-level organization of Associate Consultants, Consultants, and Managers, aligning delivery practices, solution quality, operational standards, and service performance across the region.

The Director works across all Sales and Delivery functions to ensure a scalable, repeatable Delivery approach that weaves transformation objectives into executable delivery plans, measurable outcomes, and continuous value. The role also embeds AI-enabled capabilities across delivery workflows, managed services operations, and solution implementation to improve efficiency, consistency, scalability, and decision-making.

What You’ll Be Working On: Delivery Leadership & Operational Oversight

• Oversee delivery across project-based implementations and ongoing managed services engagements
• Maintain visibility across project pipelines, support queues, service activity, delivery readiness, execution, and portfolio risk
• Ensure consistent delivery practices, documentation, governance, and outputs across teams and engagements
• Guide team members throughout delivery to maintain alignment with client expectations, delivery standards, and implementation best practices

Lead executive-level client escalations and engagement recovery, establishing clear ownership, corrective plans, decision pathways, and communication while balancing delivery, relationship, and commercial considerations

• Review client feedback and engagement performance, identify improvement opportunities, and drive action to strengthen delivery outcomes
• Transformation (Tx) Leadership & Advisory
• Embed Transformation (Tx) practices within delivery execution and the engagement lifecycle
• Connect client strategy, operating-model needs, capabilities, and technology execution to practical delivery plans and measurable outcomes
• Partner with Transformation, Engagement, Sales, and technical leaders to identify and shape Tx opportunities within new and existing client engagements
• Participate in senior client discovery and transformation-framing conversations to clarify target outcomes, roadmaps, governance, and measures of success
• Ensure transformation recommendations translate into executable delivery and that insights from delivery inform the client's evolving transformation roadmap
• Develop Delivery Managers and Consultants to operate as trusted advisors who look beyond implementation and identify opportunities for continuous transformation and client value
• Client Engagement & Commercial Alignment
• Ensure a consistent, high-quality client experience across project delivery and managed services
• Build trusted relationships with client stakeholders and provide leadership through complex decisions, risks, and escalations
• Align client expectations with the solutions and services delivered, including scope, outcomes, timing, and operating responsibilities
• Support teams in client communication, discovery, requirements alignment, and ongoing service interactions
• Ensure delivery contributes to long-term client retention, expansion, and value realization
• Partner with Engagement and Sales leaders to surface follow-on delivery and Tx opportunities grounded in demonstrated client needs

Provide delivery input on select or complex pre-sales opportunities when requested, particularly regarding delivery feasibility, risks, resource considerations, and transition readiness

• Share lessons from delivery with Sales, Engagement, Transformation, and technical leaders to improve future solution design, scoping assumptions, and sales-to-delivery handoffs
• People & Organizational Leadership
• Lead and support a multi-level organization spanning Delivery and Managed Services Associate Consultants, Consultants, and Managers
• Set clear roles, responsibilities, expectations, and decision rights across teams
• Provide regular coaching, mentorship, career-development conversations, and performance alignment for leaders and team members
• Support progression, succession, capability development, and hiring plans across all levels
• Promote knowledge sharing, collaboration, continuous learning, and an inclusive, accountable team culture
• Create meaningful organizational engagement by celebrating successes, sharing lessons, and bringing visible leadership presence to internal forums and cultural initiatives
• Solution Quality, Governance & Continuous Improvement
• Ensure solutions are aligned with business requirements, implemented according to best practices, and designed to be consistent, supportable, and maintainable
• Provide oversight of configuration, administration, workflow design, optimization, integration, and automation practices
• Apply and help evolve delivery models, methodologies, frameworks, standards, and tools across project and managed services engagements
• Promote consistency in documentation, reporting, knowledge management, quality assurance, and delivery governance
• Contribute to effective PMO governance across complex engagements, ensuring clear plans, dependencies, risks, decisions, executive reporting, and accountability across workstreams
• Develop reusable assets, proven practices, and shared knowledge that improve scalability and predictability
• Use performance data and client feedback to drive corrective actions and continuous improvement across delivery and service operations
• Resource, Workload & Financial Alignment
• Oversee resource planning and workload balancing across delivery engagements and managed services accounts
• Contribute to workforce and capacity strategies, translating anticipated demand into practical staffing, hiring, and capability-development plans
• Monitor utilization, time tracking, delivery performance, and relevant financial indicators in partnership with leadership
• Drive improvements in delivery efficiency and margin through resource, process, and operating-model optimization
• Oversee forward-looking and hypothetical pre-staffing allocations to align anticipated demand with available capacity and strategic priorities
• AI-Enabled Delivery & Service Operations
• Embed responsible, practical use of AI across delivery workflows, managed services activities, and solution implementation

Significant experience leading delivery within complex, large-scale enterprise transformation programs involving multiple workstreams, stakeholder groups, and delivery teams, with exposure to strategy, roadmap development, governance, execution, and value realization

Deep domain expertise in at least one of the following: IT Service Management (ITSM), Software Development Lifecycle (SDLC), or Project, Program, and Portfolio Management (PPPM), with demonstrated experience applying that expertise to shape solutions and achieve meaningful client outcomes

Proven experience operating within or alongside enterprise PMO and portfolio-governance structures, including integrated planning, dependency management, RAID governance, executive reporting, and decision forums

Demonstrated commercial acumen, with experience providing delivery input into opportunity shaping, scoping, estimation, SOW review, margin considerations, account expansion, and commercial-risk decisions

Track record of leading high-stakes client escalations and recovery plans while balancing client outcomes, contractual and commercial commitments, delivery risk, and organizational capacity

Strong executive presence and stakeholder-management skills, with experience influencing senior client leaders and aligning stakeholders around difficult transformation and delivery decisions

Comfortable leading through ambiguity, incomplete information, and competing priorities, using sound judgment to establish direction, make timely decisions, and create clarity for clients and teams

Experience improving utilization, margin, forecasting, delivery consistency, and scalable operating practices

Experience delivering transformations enabled by Atlassian or comparable enterprise platforms, with a strong understanding of how technology, operating models, processes, and organizational change combine to achieve measurable business outcomes

Practical understanding of AI-enabled delivery, automation, and analytics, including responsible adoption and appropriate human oversight

Demonstrated success developing leaders, coaching teams, building organizational capability, and fostering an inclusive, high-performance culture

Your team and partners:

• NoAM VP Delivery (your line manager)
• Delivery Managers and Managed Services Managers
• Delivery and Managed Services Consultants and Associate Consultants
• Engagement Directors and Sales leaders
• Transformation (Tx), Solution, and Technical leaders
• Regional and cross-functional leadership partners

Why you should apply ?: Our team members are our greatest asset and we work hard to ensure that Valiantys is not only a great place to work, but also a platform for you to grow.

Sense.

We're committed to giving you the level of information you need to make sense of your assignments. You will witness the impact of your actions.

Training.

We will provide you with the necessary time and budget to help you develop your skills and continue to build your career.

Flexibility.

We understand that life is all about balance and we offer you the flexibility and support to help you maintain balance across the different pillars of your life.

What we offer - Employee Perks & Benefits

• Competitive compensation with an annual performance-based bonus
• Comprehensive Health Insurance401(k) with Company Match
• Generous Paid Time Off (PTO) - 4 weeks per year, plus public holidays
• A flexible remote work policy
• A multicultural and international team environment

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.