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OuterSignal
New York City, New York, United States
Source: OuterSignal careers · View original posting
From OuterSignal's posting. “We” and “our” refer to the employer.
We are building the customer intelligence layer for commerce. Brands know when an order comes in, but they only see ~5% of the real story. We show them the other 95%: not just who bought, but who that person is — the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand’s best evangelists.
Our platform enriches every order in real time with professional and personal signals, builds personas, and powers everything from surprise-and-delight outreach to smarter email flows, analytics, and BD leads. We’re a small, high-performing team building the category-defining platform for e-commerce customer intelligence, backed by a world-class investor base.
This is a backend-focused software engineering role specializing in applying ML/AI to user-facing products. You will work on the systems that power OuterSignal’s AI/data pipeline: prompt chaining, eval design, research APIs, model routing, and prod orchestration. The evolution of this role will include inference serving, fine-tuning, and synthetic dataset generation.
You’ll help shape the DNA of OuterSignal’s Applied AI Engineering org from the beginning.
Meaningful equity in a venture-backed company defining a new category in commerce intelligence.
You’ll work on production AI that directly affects customers, data quality, and revenue — not demos or toy agents.
You’ll help connect research ideas to production systems and customer-facing product.
We’re past prototype, real brands already rely on us, and we have strong PMF — but the ceiling is still wide open.
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