layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Customer Success Team Lead
Tracksuit Limited
Sydney
Source: Tracksuit Limited careers · View original posting
- Pay
- $155,000 — $170,000 AUD per year
Employer job description
From Tracksuit Limited's posting. “We” and “our” refer to the employer.
We're one of the world's fastest-growing brand tracking companies. We've built beautiful, always-on, radically affordable brand intelligence — taking an old-school, $100k+ market research product and making it 10x easier to use and 10x more affordable.
We're a world-class team of kind, ambitious, generous, and smart humans, working with over 1,000 epic brands across AU, NZ, the US and UK and we’re on the look out for our next
Customer Team Lead to join the team 🙌.
How this role fits within the team:
As Pod Lead (our version of a Team Lead), you're the heartbeat of the Customer Success engine. You'll lead a high-performing pod of Brand Champs — Tracksuit's version of CSMs — while staying close to a small portfolio of key accounts yourself.
This is a player-coach role in the truest sense. You're right beside your Brand Champs on calls, at brand dinners and in the moments that matter — setting the standard through your own craft. Just as importantly, you'll bring a coaching style that meets a diverse team where they are, unlocking what's unique in each person rather than imposing a one-size-fits-all playbook.