layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Senior Program Manager at SteerBridge | LAYIQ

Provide executive leadership and accountability for MDC operations, technology, program delivery, performance, and customer satisfaction.
Lead and develop cross-functional teams spanning operations, technology, program management, quality, reporting, and support functions.
Own program execution, including scope, schedule, budget, staffing, risk management, performance management, and delivery against contractual and mission objectives.
Serve as a senior point of contact for VA stakeholders and establish trusted relationships across government, contractor, technical, and operational organizations.
Leverage direct experience with the VA to understand mission priorities, IT governance, stakeholder expectations, acquisition environments, and federal program requirements.
Lead VA IT projects and technology initiatives supporting MDC, including modernization, systems integration, process automation, data and reporting capabilities, cybersecurity coordination, and technology-enabled operational improvements.
Translate business and operational requirements into technology roadmaps, project plans, priorities, and measurable outcomes in partnership with technical teams and government stakeholders.
Establish and monitor operational KPIs, service-level objectives, quality measures, productivity targets, and program health indicators; use data to drive corrective action and continuous improvement.
Identify operational risks, dependencies, bottlenecks, and opportunities for automation or process improvement, and implement solutions that improve efficiency, quality, timeliness, and customer outcomes.
Direct program governance, status reporting, executive briefings, stakeholder communications, and performance reviews.
Partner with technical leadership to ensure systems, applications, infrastructure, data, and integrations support operational requirements and can scale with program demand.
Ensure program processes and technology solutions align with applicable federal requirements, contractual obligations, security practices, privacy requirements, and organizational policies.
Lead organizational change management associated with new processes, systems, technology deployments, and operating models.
Develop and maintain staffing strategies, workforce plans, succession plans, and leadership development programs to support sustained program performance.
Manage subcontractors, vendors, and external partners as required, ensuring accountability for delivery, quality, and performance.
Identify and communicate program risks and mitigation strategies to executive leadership and government stakeholders.
Take on additional tasks and responsibilities as assigned based on business needs.
Required Qualifications
Eligibility requirements: U.S. citizenship is required for this position under applicable federal contract requirements. Candidate must also be able to obtain and maintain the security clearance required for the role.
15+ years of progressive leadership experience managing complex programs, operations, technology organizations, or a combination thereof.
Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, Public Administration, or a related field; advanced degree preferred.
Direct experience working with the U.S. Department of Veterans Affairs (VA) on IT projects, technology programs, digital transformation initiatives, or related federal mission programs.
Demonstrated experience leading both operational delivery and technology functions, with the ability to connect technology strategy to business and mission outcomes.
Proven success managing large, complex, multi-disciplinary teams and leading senior managers and technical professionals.
Strong understanding of federal IT project delivery, program governance, stakeholder management, and the federal contracting environment.
Demonstrated ability to manage program budgets, schedules, risks, performance metrics, staffing, and executive-level reporting.
Experience leading technology implementations, systems integration, modernization, automation, data initiatives, or other enterprise IT projects.
Exceptional written, verbal, presentation, negotiation, and executive communication skills.
Strong strategic thinking, problem-solving, decision-making, and organizational leadership capabilities.
Ability to work effectively with senior government executives, contracting officers, program leadership, technical teams, and operational stakeholders.
Ability to obtain and maintain any required federal government background investigation, suitability determination, or security clearance applicable to the program.

Senior Program Manager

Employer job description

Key Responsibilities

Preferred Qualifications

Benefits: Health insurance

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