layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

Insurance Representative at Redwood Credit Union | LAYIQ

Service: Provide exceptional customer service to all internal and external customers.
Follow up with Members referred to the insurance agency by branch, Member Service Center, or other departments to assist with insurance needs.
Quote and bind new policies from leads or from existing insurance book.
Assist customers with insurance questions, provide coverage options, and resolve problems as appropriate.
Complete worksheets to facilitate insurance quotes and product claims.
Provide consistent, accurate, and timely communication to insureds through, verbal, electronic, and written correspondence.
Inform and educate customers about coverage, exclusions, and exposures.
Maintain client files in the AMS and use the AMS for processing all transactions and documentation.
Facilitate and respond promptly and appropriately to daily incoming mail, email, and phone insurance leads.
Handle cancellations with care and act to save accounts, when possible.
Assist in preparing proposals and applications, submit appropriately and follow up to ensure timely responses.
Provide technical support to Agents with coverage, proposal, and suspense items.
Assist in making appropriate coverage changes; inform and educate clients about coverage’s, exclusions, exposures, and audit and document accordingly.
Renew and re-market accounts as needed in conjunction with agency standards.
Maintain files accurately and consistently documenting conversations.
Order and issue binders, certificates, policies, endorsements, and other related items; verify accuracy; forward to client with appropriate correspondence.
Review audits of policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
Coordinate billing and invoice accordingly.
Update Epic system using the Epic guidelines.
Set priorities and manage workflow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
Administrative: Request necessary paperwork that is not received from customers or Insurance Department employees.
Work with credit life and disability, payment protection, GAP & MBP insurance carriers to process claims.
Assemble and record paperwork for insurance sales as needed.
Organize and complete both customer and insurance company inquiries.
Work with Insurance team to process documents for insurance sales and renewals as needed.
Complete daily, weekly, and monthly lead and sales tracking reports.
Research and solve Member problems and complaints in an accurate and timely manner.
Update database of customer information.
Perform all functions in a security conscientious manner.
Establish systems to facilitate insurance transactions more efficiently.
Monitor the response time for insurance quotes, sales, and service response.
Other Functions: Implement new CUSO/credit union related products and services with other employees of RCU Insurance Services.
Provide feedback on marketing efforts.
Visit branches/departments to promote the insurance agency.
Join us and discover why you'll love working at Redwood Credit Union!

Insurance Representative

Employer job description

Key Responsibilities

ABOUT REDWOOD CREDIT UNION (RCU):

Compensation:

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