layiq
/la·yiq/adjective
worthy; deserving; fitting; suitable.
A role, opportunity, or path that merits attention, time, and pursuit.
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Job opportunity
Founding Customer Success Manager
Hyperscale
San Francisco, California, United States
Source: Hyperscale careers · View original posting
Employer job description
From Hyperscale's posting. “We” and “our” refer to the employer.
About Hyperscale
Hyperscale is building AGI for physical operations. We're a team of ex-Samsara engineers and operators deploying frontier agentic systems in the real world.
The result is a superagent that autonomously handles the highest-volume, most complex back-office workflows physical operations depend on: load coordination, scheduling, support, finance and billing, and more. We're live with some of the largest fleets in the US, running millions of autonomous tasks each week, with strong customer satisfaction. We're backed by top investors and moving fast.
The Role
We're hiring a Founding Customer Success Manager to own the customer relationship after the deal closes. You'll onboard new customers, run a regular meeting cadence with every account, drive adoption, and handle inbound support. The split is roughly 70% customer success and 30% support.
Onboarding is the core of the job: running workshops with customer teams, doing hands-on setup to connect their systems, and getting them from signed contract to daily usage. From there you'll keep accounts healthy with regular meetings, new use cases, and fast answers when something isn't working.