layiq

/la·yiq/adjective

worthy; deserving; fitting; suitable.

A role, opportunity, or path that merits attention, time, and pursuit.

IT Systems Engineer at Penumbra | LAYIQ

Lead endpoint-related development/implementation activities.
Create and maintain all aspects of end user systems standardization strategy, including asset life cycles
Hands-on experience on various tools includes Intune, SCCM, JAMF, Entra ID, AD, MS GPO
Design, deploy, and manage Apple Mac end-user systems, including hardware provisioning, software installations, and OS configurations (Window’s, macOS, IOS etc.).
Implement and maintain MDM solutions (e.g., Jamf Pro, Microsoft Intune, or similar) for device enrollment, policy enforcement, application deployment, and remote management of Mac fleets.
Develop and enforce access policies using Active Directory and Entra ID, including group policies, conditional access, multi-factor authentication (MFA), and role-based access control (RBAC) to ensure compliance with security standards.
Troubleshoot and resolve end-user issues related to Window’s & Mac hardware, software, networking, and integration with enterprise systems, providing Tier 2/3 support.
Automate software installation, configuration, and uninstallation activities and procedures
Document maintenance and troubleshooting procedures
Develop operations procedures and tools to improve operational efficiency and reliability for client systems
Integrate operational procedures and automation to improve consistent delivery
Automate routine tasks through scripting (e.g., Bash, Python, or AppleScript) and integrate with tools
Manage Infrastructure Lab for client systems initiatives, including development and testing
Mentor Penumbra’s IT support staff
Maintain effective relationships with customers
Actively listen to customers’ needs and requests, ensuring they are fully understood with appropriate expectations, effectively set and delivered.
Assist in refining strategy and overseeing client integration for acquisitions
Manage and maintain vendor relationships, vendor contracts, and road maps related to PC’s, Macs, smartphones, tablets, peripherals, printers, software, and cloud services
Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures.
Understand relevant security, privacy and compliance principles and adhere to the regulations, standards, and procedures that are applicable to the Company.
Ensure other members of the department follow the QMS, regulations, standards, and procedures.
Perform other work-related duties as assigned.

IT Systems Engineer

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